Director of Quality and Field Operations - Milwaukee, WI

This job posting is no longer available on Find similar jobs:Director Quality Field Operation jobs - jobs

Responsible for the management and direction of company’s Quality Management System.
  • The Director of Quality and Field Operations will work with the Partner, Client and Internal quality teams in resolving quality deficiencies in alignment with the quality and business goals.
  • Act as a technical resource to staff, Partners and Clients to address, troubleshoot and resolve service performance and/or quality-related issues.
  • Collaborate with company and Partner team members to develop service programs and procedures that ensure high quality, cost-effective service and improve efficiencies.
  • Maintain and enforce Quality policies found in the Partner Reference Manual
  • Be a team member on the “On Call” schedule.
  • Work with Partner Relations, Staff and others as necessary to recruit, develop and support new partners into the organization. Develop and implement new quality initiatives.
  • Work with Partners to resolve escalated service quality issues or trends utilizing the Escalation Process and other tools developed to assess service performance in the field.
  • Maintain and update service protocols to ensure consistency and compliance with overall quality program and client goals.
  • Position averages 25-50% overnight travel.
  • Qualification: ·
    • Bachelor’s degree in Business Administration or Biological Science, or other closely related field along with business and pest management industry-related work experience.
    • Pest management licensing and certification such as A.C.E or B.C.E is a plus.
    • Pest Management industry experience in operations and/or quality.
    • Over 5 years’ experience providing leadership to managers of varying function and responsibility.
    • 3 + years P&L management, including revenue, expenses and profit.
    • 3 + years pest management industry experience required, including working knowledge of regulatory requirements.
    • Work experience in a sales role is a plus.
    • Must be US Citizen or Green Card holder