Position: Director of Retail Operations
Hiring Manager: VP of Operations and Service
Work Location: HQ, Menlo Park, CA
Type: Full-time / Exempt
About Progreso Financiero
Progress Financial is a leading financial services company serving the needs of the growing Hispanic market. Our mission is to help our customers build credit in the United States and gain access to better lives and mainstream financial services. We understand the hard-working culture of our customers and believe in investing in their potential and desire for the American Dream.
Under the name Progreso Financiero, we offer unsecured credit to under-banked Hispanic families that lack FICO scores, credit histories, and traditional banking relationships. In the United States, our "worth" is determined by our credit record, and unfortunately, those who lack one (est. at 30-50MM people) are presumed to be "high risk" and as a result, left with very few and often, predatory options. We believe that if served correctly and fairly, our borrowers will prove that they are, in fact, "pre-prime", and also very loyal, long term customers.
To date, Progress Financial has served over 175,000 clients and disbursed over $175,000,000 in loans.
Our Retail Locations
Progress Financial operates over 75 retail locations throughout California and Texas. While about 2/3 of the locations are co-located within a larger retailer, typically a supermarket such as Northgate, Superior, Mi Pueblo, El Super, etc., there are a number of stand-alone locations as well. We expect to grow locations to about 100 stores in 2013 and expand geographically to include Illinois (Chicago) and potentially others in 2013.
Retail locations are typically open from the hours of 10:00 AM to 7:00 PM on the weekdays and 11:00 AM to 6:00 PM on the weekends. Hours can vary by location and some locations are closed on Sundays. There are two company-wide holidays: Christmas Day and New Year's Day.
Retail locations are typically equipped with low-cost computers, monitors, internet connectivity, a cash safe, a safe for reloadable debit cards, cash tills, a large booth, and locked cabinets. Stand-alone locations are typically equipped with the above plus video cameras, a DVR, an alarm system, a small flat-panel TV, and a silent alarm. Some locations also have an ATM, a bill payment kiosk and check scanners.
Stores are staffed with one to four agents, depending on forecasted traffic. Most locations operate with two agents, although most stores will have reduced staffing towards the opening hours. All agents are hourly employees with compensation weighted heavily towards a variable commission structure.
The Director of Retail Operations will be responsible for managing the day to day activities to keeping our retail store locations functioning at an optimal efficiency level. This includes responsibility for lease management, store security, store equipment rentals and management, cash management and logistics, IT and facility related needs and compliance related needs for our employees to have a safe and effective workplace.
Manage the daily operations of the Stores including, but not limited to:
Cash logistics management
IT related items such as printers, desktop computers and other peripherals
Internet service providers and telephony providers
Janitorial, supplies and general store maintenance
Negotiate with vendors and manage ongoing critical vendor relationships with cash logistics vendors, landlords, security vendors and other retail operations vendors
Manage the new store opening process along with close process and relocation process
Lead the company's footprint optimization initiative to assure that the company has the right stores open in the right areas and are performing to the levels that we need for effective sales and efficient and effective customer experience
Handle communications and incident management when issues arise at the store - this requirement spans 7 days/ week
Provide data on operational logistics to Head of Sales so that he/she can manage any staffing issues that arise
Lead the efforts to manage the overall store customer experience. This includes developing self service strategies. Wait time measurement and analysis, queue management and other items
Assure that all stores are compliant with proper business licenses, OSHA and ADA compliance and any other compliance related initiative.
Lead projects to improve our store infrastructure
Manage a staff of 8-10 highly motivated individuals
Manage to an overall budget per store as well as manage a Capital expenditure allocation across the entire retail footprint
Perform other duties as assigned
Desired Skills & Experience:
Minimum of Bachelor's degree
Bi-lingual Spanish and English speaker is required
The jobholder typically requires 5-10+ years of experience in Retail and Operations oriented fields.
Proven track record of leadership and managing both exempt and non-exempt staff members across multiple geographies
Proven track record in project management skills and managing complex projects.
Previous experience in similar industries and markets preferred.
Proven ability to manage effectively cross-functional and cross-cultural teams.
Must demonstrate proficiency in the development and analysis of comprehensive reports. This includes the ability to collect, interpret, and present data, and reaching effective decisions using such data.
Excellent communication skills are required. This includes both written and spoken communications with team members, peers, and senior management.
Experienced with tools and methods for project management and development.
Acts as an advisor to subordinates to meet schedules, and/or resolve problems.
Develops and administers budgets, schedules and performance objectives.
Successfully managed multiple and complex vendor relationships across a number of disciplines
A job applicant must possess proof of current work authorization on or before the first day of work for pay.
APPLY NOW! Email your resume to firstname.lastname@example.org . Please include both the position and location in the subject line.
Progress Financial Corporation (Progreso Financiero) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, national origin, disability, sexual orientation or veteran status.
Progreso Financiero - 22 months ago