Director of Technical Account Management
Outbrain Inc. - New York, NY

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Outbrain is seeking a New York based global Director for the Technical Account Management (TAM) team. The right candidate will play a key role in streamlining the technical resources and processes for the quickly expanding Outbrain business. The TAM director will manage the technical account managers globally (US, IL, EU) and work to optimize the process for implementations and deployments, as well as support the overall technical aspects of all our products.

This global lead will have an important consultative role, acting as a liaison between key external and internal clients, including account management, product management, engineering and sales. She/he will ensure that the TAM team is fully knowledgeable on all aspects of Outbrain in order to resolve complex technical problems and answer detailed customer configuration questions.

If you are interested to join a group of accomplished, passionate people pushing the edge on blogging, widgets and online publishing – and think the concept of discovery is as important as we do for the future of the internet – then we want to talk to you.

As with any Outbrain employee, we’re looking for someone who is resourceful, bright, proactive, a go-getter, works well independently and as part of a team, and who will be passionate about what she or he does.

Outbrain offers full benefits, a competitive salary & bonus plan, and equity in a rapidly growing (and well funded) start-up. Due to the global nature of the job, travel is estimated at 30%.

Responsibilities
  • Meet regularly with TAM team globally to discuss best practices, improvements on efficiencies, and general issues
  • Coordinate knowledge sharing amongst the team globally
  • Facilitate relationships between TAMs and engineers to encourage communication and knowledge transfer
  • Attend client meetings to assist with technical questions on implementation/integration
  • Regularly meet with the Account Management to review immediate and long-term customer needs
  • Work with team to perform ongoing QA of publisher sites to ensure quality of recommendations and module UI
  • Proactively manage and track both internal and external case tickets to ensure their timely resolution
  • Track & better understand the recurring issues within the team and work with product/engineering to come up with plans for resolution
  • Escalate issues to Engineering Group when appropriate and track progress
  • Provide feedback to Account Managers/Product Management, communicating technical use cases for new features and enhancements
Qualifications
  • BA/BS degree
  • 8+ years of management experience (global experience a plus)
  • 5+ years of product management and/or client facing experience
  • 5+ years of experience in a technical client services environment
  • 5+ years of experience with HTML, CSS, and JavaScript
  • Strong knowledge of MySQL
  • General understanding of CDNs and caching mechanisms
  • Strong understanding of internet technologies and a demonstrated capacity to learn
  • Understanding of the online advertising industry
  • Ability to actively drive problems to resolution
  • Sound decision making and critical thinking skills
  • Expert organization and prioritization skills
  • Strong interpersonal skills to interact with clients, management, and peers
  • Effective cross-department communication and experience working with internationally dispersed work locations
  • The ability to contribute to a team environment with a high degree of professionalism and skill
Major Plus if you have:
  • Experience managing sales engineers or technology consultants
  • Scripting knowledge
  • Working knowledge of distributed database systems like Mo
  • fileFS Firm understanding of clustering and load balancing Expert knowledge of XML and RSS Feeds Proficiency in XPath(ing) content
  • Working knowledge of blogging platforms such as WordPress, Typepad and Blogger

About this company
Outbrain is a small startup tackling big problems. Our goal is to build great products by cherry-picking great people, not by bloating our...