Director of Training
Rochester General Health System - Rochester, NY

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Bachelor Degree Required


  • Job Summary: The Director of Training is responsible for leading the design, development, and implementation of all training and learning solutions related to Care Connect for RGHS staff, including instructor-led, web-based, and on-the-job. This includes managing the content development and delivery teams, vendor relationships, and department operations. In addition, this individual will consult and partner with internal stakeholders, including hospital leadership, on the utilization of Care Connect for key transactions across the hospital.

    Key Responsibilities:

    Learning Strategy and Development
    • Develop a strategy for developing and deploying Care Connect training across RGHS
    • Partner with hospital leadership to develop a roles-based learning curriculum for the Care Connect system
    • Identify and evaluate knowledge gaps within current business processes, industry benchmarks, and compliance, recommending and providing learning solutions, where appropriate
    • Lead a team of developers and unit Subject Matter Experts (SMEs) to create instructionally sound learning content (online, classroom, on-the-job aids), including instructional design, technical design and project management
    • Design, prepare, and present detailed work plans and status reports
    • Drive innovation and quality in the development of effective learning solutions that meet RGHS staff’s unique needs
    • Develop and implement a measurement strategy on learning utilization and impact
    • Provide quarterly and annual metrics reports that detail learning’s impact on the business
    • Identify and manage vendors, as needed
    Learning Operations
    • Develop a strategy for the deployment of learning across RGHS, including class scheduling, web-based training assignment, and on-the-job training support
    • Partner with leadership to evaluate and improve business processes with regards to learning delivery approach to arrive at mutual, innovative, and cost-effective solutions
    Consulting and Client Support
    • Lead a team in providing consultation, project management, technical support and customer service to hospital units and their training functions to ensure exceptional delivery of assigned learning solutions that address business and training needs
    • Partner with appropriate stakeholders to define and prioritize learning solutions that address functional and technical transactions within the Care Connect system
    • Build and leverage effective alliances across HR, IT, and hospital units to ensure adoption of and engagement with implemented learning solutions
    Team Leadership
    • Lead and develop the training team by supporting performance management of all team members through regular discussions and documentation in clarifying how their performance is aligning with agreed-upon expectations and the strategic direction of the department
    • Implement a branding strategy to promote the training team’s relevance and value to RGHS in alignment with the overall RGHS business strategy

    Qualifications and Experience:

    Work Experience

    Required
    • At least 5 years of experience in the management of a learning or training function
    • Proven track record at managing the development of web-based and instructor-led training, delivered on time and within budget
    • Demonstrated understanding of instructional design and development processes
    • Client consultation skills with 3-5 years direct client support experience involving relationship building, needs assessment and solution design
    • Experience independently conducting a needs analysis and utilizing technology to deploy learning solutions for business needs
    • Experience conducting focus groups and facilitating technical training sessions
    Skills & Abilities

    Required
    • Demonstrated ability to build strong relationships across all levels of leadership
    • Capability of being a change agent with strong influence skills
    • Demonstrated strong business acumen and a track record of success and partnership with clients and stakeholders
    • Proven ability to lead and manage multiple projects while delivering high-quality results
    • Strong analytical skills, business planning, and project management skills
    • Collaborates effectively with others to identify and resolve issues
    • Exhibits a personal responsibility and commitment to his/her work
    • Demonstrated ability to multi-task and work collaboratively in a team-driven environment
    • Highly organized, process-driven, self-motivated, taking ownership of and responsibility for work progress
    • Highly detail-oriented and able to express written ideas, thoughts or facts in an organized and convincing way
    • Excellent verbal and written communication skills, including the ability to explain technical concepts in non technical terms
    • Demonstrated proficiency with Microsoft Office products
    Preferred
    • Experience in healthcare industry a plus
    • Demonstrated proficiency with the EPIC system a plus
    Education

    Required
    • Bachelor’s degree
    Preferred
    • Bachelor’s degree in Instructional Systems Technologies, Instructional Design, Education/Training Development, Human Resources or other related field.
    • Masters degree or equivalent experience in Instructional Systems Technologies, Instructional Design, Human Resources, or Training Development/Education preferred

    EOE/AA M/F/D/V

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