Disctrict Operations Manager
Domino's Pizza - Fayetteville, NC

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Job Number:
O-MCOVA1

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Description

WEEKLY RESPONSIBILITIES AND DUTIES

(30%) Conduct “Pre-planned” Coaching and Mentoring of GMs, AMs and crew

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“Pre-plan” on-the-job coaching objectives before each store visit using store planning tool (e.g. determine which employees?

what topics?

what support materials?)

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Provide “suggestive” on-the-job coaching of key operations and management skills to GMs, AMs and crew

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Conduct Annual Performance Appraisals

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Provide “positive, constructive, and actionable” feedback

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Provide professional develop and career track mentoring to GMs and AMs

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Coordinate field support resources (Field Trainer, HRG) where required to facilitate action

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Empower GMs and AMs to take full accountability for store performance

(40%) Achieve Operational Excellence in all stores using structured approach

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Reinforce execution of key DPI policies and standards through informal “spot checks” of a short list of items at beginning of each store visit

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Identify and diagnose most important ongoing operational gaps in underperforming stores

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Develop formal action plans to resolve gaps

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Coordinate field support resources (Field Trainer, HRG, Operations Evaluator) where required to address gaps

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Empower GMs and AMs to execute actions plans

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Track progress and reinforce action plans

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Ensure excellent customer service

(10%)

Financial Oversight and Review Meetings

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Review key financial variables as part of store visit “pre-planning”

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Analyze and track key financial/operational data to derive meaningful business insights

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Develop short executive presentations (e.g. MS Excel/Powerpoint) to communicate key trends and results

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Present financial/operational weekly updates during Market Leader and area GM meetings

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Ensure stores are meeting operating plan through the use of P/L reviews and quarterly business reviews.

(15%)

Take Leadership role in Market Development activities to drive AWUS growth

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Coordinate with Market Leader and field support to develop market business plans (e.g. targets, action steps, measurement)

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Drive the development and execution of Local Store Marketing (LSM) initiatives to grow AWUS

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Coordinate field support resources (Market Specialists) to execute LSM initiatives

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Empower GMs to take leadership role in executing LSM (e.g. develop relationships in schools, community, etc.)

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Coordinate with Market Leader to identify and pursue “new” AWUS growth opportunities through store relocation, re-imaging and new builds

(5%)

Administrative

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Review and complete necessary paperwork

RECOMMENDED WEEKLY STORE VISITS

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“Pre-plan” weekly store visit schedule using weekly planning tool

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30-35 hours per week in stores (including driving between stores)

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Minimum 2 visits per week to all stores (except as precluded by remove geographical location)

QUARTERLY RESPONSIBILITIES AND DUTIES

Professional Development week

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Schedule 3 hour store visits devoted exclusively to GM and AM professional development evaluation, skill plan development, and career path discussion (4 days)

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Provide advanced, formal management training support to GMs and AMs (1 day)

Qualifications

QUALIFICATIONS:
Bachelor’s Degree preferred

Minimum 3 years multi-unit experience in restaurant/retail industry

Experienced in ensuring operational effectiveness for multi-unit organizations

Thorough understanding of Domino’s Pizza standards, policies & procedures

Ability to read financial statements; strong analytical skills

Ability to effectively and professionally provide guidance and coaching to store management and TMs

Ability to plan and conduct effective meetings

Experience in working independently with a result orientation

Strong oral and written communication skills including public speaking

Strong organizational skills

Domino's Pizza - 16 months ago - save job - block
About this company
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This company knows the rules of the pizza delivery game. Domino's Pizza runs the world's #2 pizza chain (behind YUM! Brands'...