GENERAL PURPOSE OF THE POSITION:
Responsible for fielding phone calls in dispatch, creating solutions for customers needs, managing all aspects of second runs - order entry, routing, driver availability based on hours worked and DOT regs. Monitor route progress throughout the day, reporting all pertinent employee and customer information immediately.
Vice President of Operations
Transportation Manager/Asst. Mgr
Customer Service Department
Day and Night Warehouse
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Assume all transportation and safety responsibilities and notify management in the event of an emergency.
Address backhauls and pick-ups.
Answer telephone calls from customers/ sales/drivers – find solutions to issues
Manage 2nd Runs/Hot Shots – from order entry to routing to delivery
Monitor delivery progress.
Efficiently coordinate and utilize drivers by quickly evaluating hours worked and DOT hours of service laws.
Handle cash and checks from driver check-in, and C.O.D. will-calls.
Check drivers in as they complete their routes.
Inspect trucks for cleanliness
Communicate with co-workers, management, clients, franchisees, and others in a courteous and professional manner.
Holiday, Weekend and Overtime work may be required.
Good attendance and adherence to work schedule is a priority.
Must adhere to all Good Manufacturing Practices, Company Policies and Safety procedures.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
QUALIFICATIONS: The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the essential duties and responsibilities of this job.
Good computer skills (Outlook, Excel, Word).
Excellent communication skills.
Must be able to work with well with all levels of the organization.
Ability to manage multiple tasks at once.
Organizational skills and ability to handle crisis situations effectively.
Ability to work in past-paced environment.
Basic cash handling experience.
Excellent knowledge of the Front Range and mountain areas - REQUIRED
Must have a CDL Class A or Class B
EDUCATION and/or EXPERIENCE:
- High school diploma or equivalent.
The Physical demands here are representative of those that must be met by an associate to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. An individual should contact his or her supervisor or the Human Resources department if he or she believes that an accommodation is needed.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands and fingers, handle or feel; reach with hands and arms, and sit for extended periods and perform repetitive movements in wrists and arms on a frequent basis. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
- Must be mobile and able to reach above head, bend and manually move 40 lb. boxes of paper or various product packages.
- Ability to wear a telephone headset enabling mobility while on the dock.
- Ability to work in cold environments for prolonged periods of time.
- Basic data entry.
- Ability to cope with stress effectively
Work is performed intermittently between the desk (indoor/office) and on the dock (checking in trucks).
The noise level in work environment at a desk or table requiring sitting, standing and stooping, and must occasionally lift and or move up to 50 pounds.
This Job Description is not an employment contract. The company reserves the right to change the job description and the job duties at any time without notice. I certify that I understand the job description, I possess the above qualifications, and that I can perform each of the above functions with or without an accommodation. Additionally, I certify that I have been given the opportunity to discuss this job description with my supervisor.
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