Dispatch Supervisor
Greater Lynn Senior Services - Lynn, MA

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Greater Lynn Senior Services provides a wide range of social services for elders and people with disabilities -- information, transportation, meals, advocacy, homecare, housing, and more--for one reason: to help those 60 and older in Lynn, Lynnfield, Nahant, Saugus and Swampscott live fuller, more independent lives, safely and with dignity.

Position Overview:
The Dispatch Supervisor is responsible for providing the daily supervision of a group of 13 dispatchers. They will supervise the day-to-day duties including but not limited to, assisting in coordinating the daily operations of the drivers; communicate with drivers using a two-way radio, and input daily trip information into the system. Job includes assigning dispatch schedules, communicating with drivers, answering calls, monitoring dispatcher performance, issuing disciplines, and performance evaluations. This position requires the ability to plan, arrange and prioritize own work; and follow established policies and procedures to ensure that the Agency's service and production expectations are achieved.

High School Diploma or Equivalent, 2 years Transportation experience and 2 years of supervisory experience. Must demonstrate leadership ability and have excellent oral and written communications. Must have strong interpersonal skills and be able to handle situations in a courteous, non-hostile manner. Strong computer skills and proficiency in Microsoft Office is required. Must have a valid Massachusetts Driver's license and knowledge of the GLSS service area.

40 hours per week. Must be able to work weekends and holidays.


Greater Lynn Senior Services - 20 months ago - save job