Dispatcher, ERS Service Counselor, Member Service Counselor
AAA East Central - Bridgeport, WV

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AAA East Central has several excellent regular opportunit ies for experienced worker s in our
Emergency Road Service Call Cent er located in Bridgeport, W est V irginia .

We offer an outstanding benefits package including: medical, dental and vision coverage; short and long-term disability coverage; life insurance; FREE AAA Plus membership; tuition reimbursement; paid time off – vacation, personal, and sick days; and a 401(k) with a generous match.

Dispatcher
$ 9 . 91 - $10. 57 based on experience
Afternoon Shift including weekends , 3:00 pm – 11:00 pm

The primary responsibility of the Dispatcher is to dispatch emergency road service calls via various communication sources in accordance with departmental and FCC standards.
Responsibilities
  • Promptly dispatches emergency road service calls.
  • Assists road service providers by clarifying AAA policies, providing accurate directions or additional information needed to perform requested services.
  • Quickly responds to personnel regarding call back inquiries and service related questions; immediately advises appropriate personnel of any existing or potential problems.
  • Continually monitors and updates the status of road service calls.
  • Contacts customers as needed to gather information or to advise of arrival notices or service delays.
  • Accurately enters proper information to ensure garage payment and maintenance of membership records.
  • Performs other duties as assigned by management.
Qualifications
  • High school education or equivalent required.
  • Previous dispatch experience strongly preferred.
  • Must have excellent human relation skills and the ability to communicate clearly and effectively.
  • Geographic knowledge of Club territory preferred; map reading ability required.
  • PC experience preferred; Ability to type 30 WPM.
ERS Service Counselors
$9.05 - $9. 65 based on experience
Afternoon Shift including weekends , 1 : 00 pm – 9 : 00 pm

The primary responsibility of the ERS Call Taker is to receive emergency road service requests via telephone and enter member information into an automated dispatch system in accordance with departmental standards .
Responsibilities
  • Queries members to obtain accurate and complete information pertaining to emergency road service calls throughout a 4 state territory.
  • Responds to member questions concerning service delays and/or feedback; Utilizes problem-solving skills to satisfy member requests and/or complaints.
  • Perform other duties as assigned by management.
Qualifications
  • High school education or equivalent required.
  • Must have excellent communication and customer service skills.
  • Must have the ability to work in a high stress, fast paced environment.
  • Previous computer experienced required; Ability to type 30 words per minute required.
  • Geographical knowledge of Club territory desired.
Member Service Counselors
$9. 91 - $10.57 based on experience
Afternoon shift including weekends , 3pm – 11pm
Afternoon shift including weekends , 6pm – 2am

The p rimary responsibility of the Member Service Counselor is to receive emergency road service requests via telephone and enter member information into an automated dispatch system in accordance with departmental standards. The secondary responsib ility is new membership processing, membership renewals and providing membership information.

Responsibilities

  • Responds to incoming requests involving emergency road services, membership information, membership sales, member complaints, auto travel, and traveler’s checks.
  • Queries members to obtain accurate and complete information pertaining to emergency road service calls throughout a 4 state territory; Responds to member questions concerning service delays and/or feedback; Utilizes problem-solving skills to satisfy member requests and/or complaints.
  • Perform other duties as assigned by management.
Qualifications
  • High school education or equivalent required.
  • Must have excellent communication and customer service skills.
  • Must have the ability to work in a high stress, fast paced environment.
  • Previous computer experienced required; Ability to type 30 words per minute required.
  • Geographical knowledge of Club territory desired.
Interested candidates must provide salary requirements to be considered.

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About this company
13 reviews
The Automobile Club of AAA East Central has been a trusted part of the community for over 100 years. We have continually provided members...