Include responses to Supplemental Questions with the application no later than 4:30 p.m. on the closing date of the position. Resumes not accepted.
Anoka County Central Communications (911) is seeking applicants for immediate and future vacancies for the position of Dispatcher I. The Dispatcher I will receive and record requests from the public for emergency and non-emergency assistance and will process these requests consistent with the requirements of the situation. Eligible to promote to Dispatcher II in two years. The work schedule includes shifts to cover 24 hours a day, seven days a week.
EXAMPLES OF ESSENTIAL DUTIES (ILLUSTRATIVE ONLY):
Answers all incoming emergency and non-emergency calls and obtains pertinent information necessary to the dispatch process; Refers callers to other appropriate agencies as required; Maintains accurate records on each request for assistance, using Computer Aided Dispatch (CAD) System; Uses a data terminal to exchange information with other law enforcement agencies and to verify drivers licenses, vehicle registrations, stolen and recovered property and personal identification; Enters messages and requests for information; Monitors all assigned radio channels on 800MHz system; Alerts appropriate agencies to severe weather conditions as required; Produces and maintains records relevant to the daily administration of the Communications Center; Makes continual progress toward becoming radio qualified at all dispatch positions; Assists other Dispatchers as required.
Must have High School diploma or possess a G.E.D. certificate. Post-secondary education is a plus. Previous work experience involving the heavy use of telephones is required. Demonstrated experience or training in radio communications, dispatching, or public safety dispatching experience on an 800 MHz radio system is preferred, but not required.
Ability to: Operate specialized electronic systems and equipment, including Computer Aided Dispatch System and Radio Consoles; remain calm in stressful situations and prioritize a heavy volume of calls; type 35 words per minute; deal with stressful situations; remain calm and respond with composure to effectively handle emergencies; remain at a telephone/radio console for extended periods of time; understand and apply procedures in dealing with confidential data; work with a multi-cultural population.
Skill in: Written and oral communications. Must be able to receive information accurately and articulate information necessary to the calls.
Must successfully complete a background check, including a BCA Criminal History check.
All applicants appointed to positions will be fingerprinted. IMPORTANT: Work Schedule Information The work schedule for the job of DISPATCHER requires shift work that includes being assigned varied shifts throughout a 24-hour period. These shifts will include afternoons and evenings, weekends, and holidays, WITHOUT EXCEPTION. The Shift Bidding process is done yearly, but seldom does any Dispatcher ever work the entire year on the same shift. Please take this into consideration when applying for this job. TESTING: Candidates who are screened in will be required to take a two and a half hour written video examination. This test will occur at various times on: February 7, 8, 11, 12, 2013. You will be contacted by postal mail or email to provide you with information regarding the testing schedule. Note that there will be no make-up test sessions available. A D DITIONAL TESTING: Candidates who successfully pass the video test may be required to participate in skills-based testing, including a typing test, as part of the Selections Process. Information regarding additional testing will be provided at a later date.
Anoka County complies with the Americans With Disabilities Act. (TDD – for hearing impaired 763-323-5544). If you need an accommodation because of a disability, or have further questions regarding the application process, please call Human Resources at 763-323-5525.
Grade: 209 2013 HIRING RANGE: $18.79 to $19.25 per hour, depending upon background. Excellent benefits.
2013 FULL SALARY RANGE: $18.79 to $27.30 per hour