Are you CUSTOMER SERVICE DRIVEN?
Do you like challenges and assisting others?
If you answered yes, you might explore our new opportunity in Charlotte:
AAA CAROLINAS EMERGENCY ROAD SERVICE DISPATCHER
In this role, you will enjoy interacting with customers as you assist them with their emergency road service needs.
Hours for this position - 4:30 PM to 1:00 AM, Monday - Friday with rotating weekends.
· Answer phones and assist AAA Members to resolve their stressful automobile service needs.
· Answer incoming calls and communications; assist customers and members with questions.
· Dispatch emergency road service calls to the appropriate driver/ERS vehicle; manage road service calls to ensure the appropriate service is dispatched efficiently; assist drivers with directions or other viable information
· Communicate with members before, during, and after their road service; update members on the status of their road service requests; complete follow-up with members to ensure ERS satisfaction
· Recognize, document and alert the supervisor of trends in customer calls.
· Recommend process improvements.
Our Benefits Are What You Would Expect From AAA!
At AAA, we know that the way we set ourselves apart from everyone else comes down to the people who make up our family of companies. That’s why we take care of our employees by providing exceptional compensation and benefits to support a healthy, happy lifestyle!
Our Program Includes:
· Health/Prescription Drug Insurance
· Dental Insurance
· 401(k) Retirement Savings Plan
· Life Insurance
· Flexible Medical & Dependant Care Spending Account (FSA)
· Wellness Program
· Dependent Life Insurance
· Voluntary Insurance
· Employee Assistance Program
· Free Basic AAA Membership
Required Skills, Abilities, and Knowledge:
· High School diploma or equivalent.
· Experience using Microsoft Word, Excel, and Internet Explorer.
· Good verbal and written communication skills.
· Ability to work flexible work schedules to accommodate our 7 days per week operation, and our early morning, afternoon, and evening schedules.
AAA Carolinas - 15 months ago
As North America's largest motoring and leisure travel organization, AAA provides its more than 49 million members with travel, insurance,...