Dispatcher
American Medical Response - Lake Havasu City, AZ

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ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
  • Controls radio traffic, dispatches waiting calls within 60 seconds, and demonstrates a positive radio voice.
  • Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.
  • Responsible for accurate and complete data entry for the shift.
  • Triages calls according to EMD procedures and enters accurate data into dispatch computer.
  • Demonstrates ability to type 35 words per minute
  • Answers telephone with proper salutation and in a courteous and professional manner.
  • Maintains accurate status of field units.
  • Demonstrates working knowledge of CAD codes and function.
  • Demonstrates knowledge of policies and procedures of the Communications Center and of the EMS systems in the company's service areas.
  • Assists with routine maintenance of the Communications Center.
  • Demonstrates ability to interact cooperatively with peers, supervisor, and other company personnel.
  • Demonstrates thorough geographic knowledge of all company service areas.
  • Performs other duties as assigned.
  • 12 hour rotating shifts AM and PM

EMPLOYEE PERFORMANCE
  • Accurate documentation
  • Good attitude
  • Constant learning
  • Problem solving ability
  • Communications skills
  • Good spelling ability

OPERATIONAL:
  • Respect for customers
  • Customer service
  • Accurate in the information taken

Requirements

American Medical Response - 20 months ago - save job
About this company
318 reviews
Because driving yourself to the emergency room isn't always the best plan, there is American Medical Response (AMR). With thousands of...