Dispatcher
American Medical Response - Lake Havasu City, AZ

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ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
  • Controls radio traffic, dispatches waiting calls within 60 seconds, and demonstrates a positive radio voice.
  • Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.
  • Responsible for accurate and complete data entry for the shift.
  • Triages calls according to EMD procedures and enters accurate data into dispatch computer.
  • Demonstrates ability to type 35 words per minute
  • Answers telephone with proper salutation and in a courteous and professional manner.
  • Maintains accurate status of field units.
  • Demonstrates working knowledge of CAD codes and function.
  • Demonstrates knowledge of policies and procedures of the Communications Center and of the EMS systems in the company's service areas.
  • Assists with routine maintenance of the Communications Center.
  • Demonstrates ability to interact cooperatively with peers, supervisor, and other company personnel.
  • Demonstrates thorough geographic knowledge of all company service areas.
  • Performs other duties as assigned.
  • 12 hour rotating shifts AM and PM

EMPLOYEE PERFORMANCE
  • Accurate documentation
  • Good attitude
  • Constant learning
  • Problem solving ability
  • Communications skills
  • Good spelling ability

OPERATIONAL:
  • Respect for customers
  • Customer service
  • Accurate in the information taken

Requirements

About this company
369 reviews
Because driving yourself to the emergency room isn't always the best plan, there is American Medical Response (AMR). With thousands of...