Dispatcher
BeavEx - Arden, NC

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Responsibilities:

Operations
  • Schedule and dispatch Vendors or Independent Contractors to appropriate locations according to customer requests, specifications, or needs, using radios or telephones.
  • Consult with managerial personnel in order to meet operational goals.
  • Receive, input, and distribute On Demand work orders, proof of deliveries (PODs), and manifests, and prepare reports as required by management.
  • Serve as contact person for all Vendor/ICs within route territories and inform them about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards.
  • Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
  • Expedite package, freight, or product sorting, moving, bagging, palletizing, loading, unloading, and various other warehouse duties.
  • Determine response needed to effectively and appropriately deal with emergencies, accidents, and breakdowns.
  • Communicate Chain of Custody standards as required by Beavex customers.
  • Resolve Vendor/IC problems or grievances and refer to IC Liaison.
  • Evaluate importance of incoming telephone calls and prioritize accordingly.
  • Ensure that the policies and procedures as defined in the BeavEx Inc. Operations Manual and Employee Handbook are consistently followed.
  • Perform other duties/tasks as assigned.
Customer Service
  • Provide excellent customer service by ensuring timely and efficient courier service for customers according to route schedules and On Demand requests.
  • Confer with customers or supervising personnel in order to address questions, problems, complaints, and requests for service.
  • Keep customers notified of changes with route schedules.
  • Maintain appropriate customer data, including key contacts, address changes, etc.
Technology
  • Use electronic mail, telephones, scanners, mobile phones, two way radios and other communication tools effectively on a daily basis.
  • Demonstrate or explain use of equipment, technical devices, computer software, etc. to provide cross training for other Beavex employees.

Requirements:
Education, Experience, and Skills:
  • HS/GED or equivalent experience required.
  • Dispatch in scheduled and on-demand environments
  • Associates degree or other vocational/technical school training beyond high school is preferred
  • 2-5 years courier, logistics, and customer service experience
  • Dispatch in scheduled and on-demand environments
  • Computer skills including Microsoft Word, Outlook, Internet, & routing software
  • Knowledge of local and regional geographical area
  • Knowledge of principles and processes for providing customer service
  • Handle lifting up to 50lbs
  • Must be able to pass a pre-employment background check and drug screen
BeavEx is a drug free work environment.

EOE F/M

Additional Information:
Develop valuable experience in the transportation industry by joining the BeavEx team working as a Dispatcher!

Two Positions:

Part-Time: 12:00 – 17:00, Monday to Friday

Full-Time: 05:00 to 12:00, Monday to Friday

The selected candidate s responsibility will include Dispatch duties for approximately 60% of the shift and Warehouse duties for approximately 40% of the shift. This will include billing, on-time reporting, sorting freight, loading/unloading packages 20-50 pounds, scheduling and dispatching Vendors/Independent Contractors.

Location Description:
Asheville

About this company
71 reviews
Established in 1989 in New Haven, CT, BeavEx began providing same day delivery services to an eleven branch bank located in Hamden, CT....