Dispatcher
BeavEx - East Rutherford, NJ

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BeavEx is seeking a Dispatcher for the East Rutherford, NJ terminal. This job requires a valid driver s license, the ability to pass a pre-employment background check and drug screen.

Responsibilities

Operations
  • Schedule and dispatch Vendors or Independent Contractors to appropriate locations according to customer requests, specifications, or needs, using radios or telephones.
  • Consult with managerial personnel in order to meet operational goals.
  • Receive, input, and distribute On Demand work orders, proof of deliveries (PODs), and manifests, and prepare reports as required by management.
  • Serve as contact person for all Vendor/ICs within route territories and inform them about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards.
  • Manage contracts with Vendors and Independent Contractors to ensure all new and existing routes are covered as needed.
  • Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
  • Expedite package, freight, or product sorting, moving, bagging, palletizing, loading, unloading, and various other warehouse duties.
  • Determine response needed to effectively and appropriately deal with emergencies, accidents, and breakdowns.
  • Communicate Chain of Custody standards as required by BeavEx customers.
  • Resolve Vendor/IC problems or grievances and refer to IC Liaison.
  • Evaluate importance of incoming telephone calls and prioritize accordingly.
  • Ensure that the policies and procedures as defined in the BeavEx Inc. Operations Manual and Employee Handbook are consistently followed.
  • Other duties/tasks as assigned.
Customer Service
  • Provide excellent customer service by ensuring timely and efficient courier service for customers according to route schedules and On Demand requests.
  • Confer with customers or supervising personnel in order to address questions, problems, complaints, and requests for service.
  • Keep customers notified of changes with route schedules.
  • Maintain appropriate customer data, including key contacts, address changes, etc.
Technology
  • Use electronic mail, telephones, scanners, mobile phones, and other communication tools effectively on a daily basis.
  • Demonstrate or explain use of equipment, technical devices, computer software, etc. to provide cross training for other BeavEx employees.

Requirements:
Education, Experience, and Skills:
  • HS/GED or equivalent experience required
  • Associates degree or other vocational/technical school training beyond high school is preferred
  • 1-3 years courier, logistics, and customer service experience
  • Excellent verbal communication skills
  • Computer skills including Microsoft Word, Excel, Outlook, Internet, & routing software
  • Interpersonal skills; ability to foster teamwork and motivate/coach others
  • Knowledge of local and regional geographical area
  • Identify best itinerary based on knowledge of routes
  • Make optimum decisions under pressure and time constraints
  • Handle various light and heavy lifting up to 50lbs
EOE M/F

BeavEx is a Drug-Free Workplace!

Additional Information:
Schedule: Monday, Tuesday, Wednesday, Thursday, and Saturday from 1:00PM to 9:00PM.

Location Description:
East Rutherford

BeavEx - 13 months ago - save job - block
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About this company
25 reviews
Established in 1989 in New Haven, CT, BeavEx began providing same day delivery services to an eleven branch bank located in Hamden, CT....