Detroit Metro Airport - Romulus, MI 48174
The Dispatcher/Security Specialist is responsible for the following functions working both inside & outside of the Security Center in a fast paced environment. • Monitoring computer screens & cameras to ensure they are functioning properly • Assisting cashiers & customers • Keeping accurate records of unusual events & notifying the appropriate personnel • Alert management immediately to equipment failures or concerns, lane backups, broken equipment & any suspicious activity • Take inbound customer calls in a fast paced environment • Interact with customers via face to face communications, intercom system, 2 way radio communication & telephone • Make outbound calls to complete customer issue resolution • Respond to daily assignments • Accurately complete daily, weekly & monthly paperwork & spreadsheets • Perform routine maintenance on equipment such as removing jammed credit cards, parking voucher tickets & inoperative gates • Drive company vehicles • Assist on projects as needed Requirements: • Possess outstanding customer service skills • Prior call center experience a plus • Prior customer service experience • High School Diploma or equivalent • Must be PC literate & have experience with Microsoft Office (Word & Excel) • Must be able to work indoors & outdoors in all types of weather • Must be able to remain seated for up to 8 hours per day when working indoors & be able to walk or stand for long periods of time. • Must be able to work a flexible work schedule including nights, weekends & holidays • Must have a valid drivers license & be in good standing Part-time 16 -24 hour/week. Located at Detroit Metro Airport in Romulus, MI 48174 EOE M/F/D/V
Central Parking System is an Equal Opportunity Employer. Veterans are encouraged to apply.