Under direct supervision, this job requires multi-tasking skills and the ability to make quick decisions. Answer emergency telephone lines and obtain information from callers. Prioritize calls and provide proper pre-arrival instructions to callers. Document calls by inputting necessary information in the Computer Aided Dispatch (CAD) system.
Duties & Responsibilities:
1. Receive and process emergency and routine telephone calls concerning police, fire and EMS matters. Provides pre-arrival instructions for callers needing medical help. Operates the TDD system (Telephone Device for the Deaf).
2. Broadcasts calls for service to appropriate police officers; monitors the status of personnel and equipment and coordinates emergency operations as needed through radio communications. Continually monitors radio traffic; provides supplemental information or dispatches additional personnel and equipment as needed. Operates the Colorado Crime Information Center (CCIC/NCIC) computer system and relays detailed and accurate information to police officers.
3. Monitors intrusion and fire alarms for the public safety building and Community Police Centers. Monitors flood alarms, automated stream and rain gauges and color weather radar and initiates severe weather warnings and flood alert procedures.
4. Assists in training new dispatchers and new officers; functions as a liaison between the communications and the public, other departments, divisions and outside agencies and organizations. May operate communications through a command van on pre-planned or spontaneous emergency events.
• Performs related duties as required to meet the needs of the City.
• Takes proper safety precautions, anticipates unsafe circumstances, and acts accordingly to prevent accidents. Responsible for the safety of self, others, materials, and equipment. Uses all required safety equipment and follows all safety regulations, policies and procedures. Reports all accidents and damage to City property.
• Responsible for knowing and complying with all City and department policies; participating in professional trainings and development; and adhering to attendance and workplace attire policies.
Generally, duties and responsibilities are listed from most to least critical or time consuming.
The city of Boulder is committed to hiring employees who provide excellent customer service. Our employees communicate courteously and responsively with the public, volunteers, and co-workers, are sensitive to diversity issues, provide effective and efficient service to the public and co-workers and act with a high level of integrity, and take responsibility for their words and actions.
Demonstrated ability to handle multiple demands simultaneously, deal with interruptions, and handle difficult situations under time pressure. Ability to communicate clearly and effectively. Ability to receive, comprehend, and rapidly relay accurate information. Ability to maintain self-control during periods of extreme stress and pressure. Ability to handle confidential information in a secure, professional and discretionary manner. Ability to work closely with others to maintain calm, efficient operations. Demonstrated interpersonal, problem solving, and conflict resolution skills. Attention to detail and organizational skills. Flexibility and openness to change. Ability to learn Computer Aided Dispatch and Enhanced 9-1-1 communication system. Ability to obtain EMD certification within probationary period. Ability to obtain CPR certification. Valid Colorado driver's license and acceptable driving record. Acceptable background information including criminal history. Due to the inherent duties of this position, applicants selected to continue will undergo a thorough background investigation. City of Boulder Police Employee job application required.
Prior dispatch experience. Bachelor's degree. Experience working with Tritech CAD. Knowledge of Boulder city and/or county geography. Bilingual in English/Spanish and or English/Southeast Asian.
Demonstrated personal and professional honesty, integrity, good judgment as shown in applicant's criminal history, background and motor vehicle record, and use of drugs and alcohol. Applicants who use, possess, distribute or grow marijuana or medical marijuana, and/or own, operate, or have any interest in a marijuana dispensary will be disqualified. Preference will be given to applicants who have no history of use, sale or possession of illegal substances. Polygraph or Computer Voice Stress Analyzer used for verification of applicant information. The following will disqualify any applicant from consideration:
• Any felony conviction.
• Any commission of a felony in the previous 5 years, including felonious drug use or possession.
• Any non-traffic related misdemeanor with the previous 36 months.
• The use, sale, possession, or transfer of any controlled substance in the previous 3 years. (There will be zero tolerance for regular marijuana use or use of any other controlled substance in previous 36 months).
• Eight points or three moving violation convictions, or a suspended, restricted, or revoked license in the previous 24 months.
• Any false or untrue statements or material omissions in the application and related paperwork or during the selection process.
Applicants must be available for testing on March 20th. Interviews will be scheduled for March 27th after successful completion of testing.
Physical Demands: Primarily sedentary physical work with constant sitting up to 8-14 hours/day. Constant and repetitive use of the hands for simple grasping and fine manipulation. Constant and repetitive use of the feet to operate foot controls for radio-transcription. Frequent and repetitive hand/eye coordination to operate personal computer and office equipment. Occasional lifting up to 10#. Occasional walking and standing up to 2 hours/day. Occasional bending, squatting, kneeling, pushing/pulling of light objects, climbing stairs and reaching overhead. Vision for reading, recording and interpreting information; speech communication and hearing to maintain communication with employees, co-workers and the public.
Work Environment: Works primarily in a dispatch center, but may occasionally be required to attend meetings outside of the department or work in the Incident Command Vehicle. Exposure to a darkened environment, air conditioning, and dust.
Machines and Equipment used in work include, but are not limited to the following: Frequently uses standard office equipment consisting mainly of telephone banks and multi-screen computers. Constantly uses a headset.