Cubic Corporation - Chicago, IL

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Plans field technician service calls, directs responses to field and customer service calls. This position typically works under close supervision and direction.

Serves as first point of contact, answering telephones and directing them to the proper resource.
Monitors and Maintain the UFS system.
Confers with department supervisors to determine status of assigned dispatchers and field technicians.
Maintains constant visibility to and tracking of all technicians throughout each shift.
Maintains contact with customers and outside vendors, including issue resolution.
Expedites operations that delay response or repair times.
Directs work activities of field technicians and stock clerks.
Data entry
Determines priority of trouble calls received and ensure that available personnel are assigned accordingly.
Schedules available times for equipment repairs between field service and the customer.
Resolves customer concerns. Example: irate customers and scheduling conflicts.

High school plus a minimum of three years related experience in a dispatch environment. Requires the ability to effectively communicate (oral and written) with supervisors and managers at all levels. Must have good working knowledge of MS Office applications. Able to prioritize work, complete multiple tasks and work under deadlines. Ability to sit for extended periods.

Cubic Corporation - 15 months ago - save job - block
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About this company
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