Dispatcher
Durham School Services - Lewisville, TX

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Dispatcher

National Express Corporation (NEC), a nation-wide leader in student transportation services, consists of Durham School Services and Petermann in the United States and Stock Transportation in Canada . All of our companies share a strong commitment to provide quality transportation, outstanding customer service, positive employee relations and the highest level of safety. We are currently seeking a Dispatcher with experience working in the ground transportation industry to work in our Lewisville, TX Customer Service Center.

Responsibilities :
  • Generating and maintaining a master list of all routes and trips
  • Maintaining current, organized files on each route; ensuring that all files include information needed to describe the route, contract details, program details, school information, maps, vehicle and driver assignments, passenger lists, etc.
  • Assisting Drivers with routing directions and communicating special service requirements
  • Assigning activities and special trips to Drivers pursuant to established policies and procedures
  • Notifying the District of all changes in route assignments, emergency situations, accidents, break-downs, or any other event disrupting service
  • Maintaining route compliance to tenants of contract
  • Coordinating vehicle service schedules with Maintenance Supervisor to ensure uninterrupted service on assigned contracts
  • Maintaining current list of all available Cover Drivers and spare vehicles
  • Assigning Cover Driver to routes when regular Driver is absent
  • Coordinating emergency response network when necessary
  • Submitting required reports and paperwork to Operations Supervisor in a timely manner
  • Encouraging compliance with company policies and procedures; discussing any breach of policy or procedure noted with Operations Supervisor
  • Exercising discretionary judgment as necessary to ensure that routes and trips are performed safely and on-time
  • Maintaining the highest level of ethical behavior with our customers, fellow employees, and the communities we serve
  • Becoming thoroughly familiar with the bus fleet assigned to the CSC

Requirements :
  • High School Diploma or equivalent
  • Minimum 6 months experience in Driver position
  • Knowledge of routing and local area / streets
  • Working knowledge of Microsoft Office software (Word, Excel, Outlook, etc.); knowledge of transportation software a plus
  • Excellent communication and interpersonal skills
  • Well-developed multi-tasking and time / priority management skills
  • Previous dispatch experience a plus

Key Words : Dispatch, Dispatcher, Bus Dispatcher, Truck Dispatcher, Delivery Dispatcher, Transportation Dispatcher, Public Safety Dispatcher, Emergency Dispatcher, Radio Dispatcher, Station Dispatcher, Router, Route Writer, Route Planner, Trip Planner, Transportation Route Planner

Or visit our website at www.nationalexpresscorp.com and select the “Join Our Team” Section National Express Corporation is an Equal Opportunity Employer

Durham School Services - 13 months ago - save job - copy to clipboard
About this company
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Wanna go for a ride? National Express has a seat. Specializing in passenger transportation, the company serves riders in North America,...