Dispatcher
Dynamex - Carrollton, TX

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The ideal candidate will be responsible for the daily pick up and delivery coordination of customers service requests to drivers. The work shift is M-F, 3:00 p.m. until 12:00 a.m.

PRIMARY RESPONSIBILITIES

• Verify the total number of drivers working each day and recommend if additional drivers are required.

• Confirm the completion of calls.

• Respond within 10 minutes to any callbacks, messages or cancellations.

• Encourage and motivate all drivers to meet maximum potential while maintaining delivery time specifications.

• Maintain professionalism, respect, fairness and dignity in all driver relationships.

• Orientation and motivation as required relating to the drivers, bikers and walkers.

• Recognize and prioritize—alert for immediate dispatch.

• Identify and ensure all customers are given 100% performance on deliveries.

• Ensure on-time work completion and prompt pick-up in accordance with established standards of service.

• Provide assistance to other dispatch boards.

• Provide assistance to distribution as well as other departments.

• Provide Dispatch Supervisor/Operations Management with information on equipment failures and problems.

• Other duties as required.

EDUCATION REQUIREMENTS

• High School graduate or GED required

• Some college hours desired

EXPERIENCE REQUIREMENTS

• Must possess excellent knowledge of the city and suburb being dispatched.

• Minimum two years experience in the courier industry.

• Must possess outstanding verbal communication skills.

• Must possess excellent interpersonal skills.

SKILLS AND ABILITIES REQUIREMENTS

• Must possess the ability to work under pressure.

• Must possess a minimum of 6 months of computer skills.

• Must possess the ability to exercise good judgement.

PHYSICAL REQUIREMENTS

• Must be able to lift more than 25lbs.

We offer a comptitive Benefit Plan and a 401K Plan with match. EOE

CareerBuilder - 12 months ago - save job - block
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About this company
69 reviews
Dynamex knows the dynamics of same-day delivery. The company offers both scheduled and on-demand delivery of time-sensitive items such as...