Dynamex - North Bergen, NJ

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The Dispatch position is responsible for the daily pick up and delivery coordination of customer's service requests; to drivers, bikers and walkers. PRIMARY RESPONSIBILITIES * Verify the total number of drivers working each day and recommend if additional drivers are required.* Confirm the completion of calls.* Respond within 10 minutes to any callbacks, messages or cancellations.* Encourage and motivate all drivers to meet maximum potential while maintaining delivery time specifications.* Maintain professionalism, respect, fairness and dignity in all driver relationsips.* Orientation and motivation as required relating to the drivers, bikers and walkers.* Recognize and prioritize-alert for immediate dispatch.* Identify and ensure all customers are given 100% performance on deliveries.* Ensure on-time work completion and prompt pick-up in accordance with established standards of service.* Provide assistance to other dispatch boards.* Provide assistance to distribution as well as other departments.* Provide Dispatch Supervisor/Operations Management with information on equipment failures and problems.* Other duties as required.
EDUCATION REQUIREMENTS * High School graduate or GED required* Some college hours desired EXPERIENCE REQUIREMENTS * Must possess excellent knowledge of the city and suburb being dispatched.* Minimum two years experience in the courier industry.* Must possess outstanding verbal communication skills.* Must possess excellent interpersonal skills. SKILLS AND ABILITIES REQUIREMENTS * Must possess the ability to work under pressure.* Must possess a minimum of 6 months of computer skills.* Must possess the ability to exercise good judgement. PHYSICAL REQUIREMENTS * Must be able to lift more than 25lbs.We offer a competitive Benefits Plan and a 401 K Plan with a match EOE

CareerBuilder - 18 months ago - save job - block
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About this company
69 reviews
Dynamex knows the dynamics of same-day delivery. The company offers both scheduled and on-demand delivery of time-sensitive items such as...