This class receives, records, and routes emergency communications; dispatches appropriate personnel.
Examples of Duties:
Dispatches appropriate units to specific calls utilizing a radio console; tracks calls and notifies appropriate individual(s) of situations requiring their attention.
Receives telephone calls reporting situations, incidences of an emergency nature, or life-threatening nature and directs emergency services, questions caller and solicits information, and receives and routes emergency and non-emergency telephone calls.
Maintains and retrieves information from radio logs, files, and computer programs; disseminates information to appropriate individuals.
Enters information into a computer-aided dispatch system (CAD).
Receives requests from field units for additional information; locates and relays information to field units.
Monitors emergency warning systems and notifies other agencies of situations requiring their attention.
Performs other duties of a similar nature or level.
High School Diploma or equivalent (G.E.D.), typing speed of 35 correct words per minute per 5 minutes, and one year of emergency dispatch experience.
License and Certification Requirements:
Knowledge of: (position requirements at entry).
Customer service principles.
Geographic layout of the City and County.
Two-way multi-frequency transceiver terminology, procedures, and techniques.
Emergency communications facility operations, procedures, and standard policies.
Computer-aided dispatch (CAD) system.
Skills in: (position requirements at entry).
Providing customer service.
Remaining calm in stressful situations.
Operating multi-line phone systems.
Using a computer and related software applications.
Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.
Material and Equipment Used:
Modern office equipment.
Positions in this class typically require:
Reaching, standing, walking, fingering, grasping, talking, hearing, seeing and repetitive motions.
Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.