First Transit - Atlanta, GA

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Needed for our Emory University Facility

Job Purpose:
Manages field service to provide quality customer transportation services.

Major Responsibilities:
1) Oversees road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
2) Provides customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
3) Manages emergency situations for vehicle operators; act as liaison between the carrier and emergency services.
4) Manages daily service by reviewing route performance and proactively responding to situations that impact customer service

Job Requirements

Minimum Education & Certifications Required:
High school diploma or equivalent
Technical degree preferred

Experience & Skills Required:
3 - 5 years experience
Excellent verbal and interpersonal skills.
Problem solving and analytical abilities.
Excellent customer service skills
Must be able to work a flexible schedule
Must have MS Office experience

Physical Requirements & Working Conditions :
Incumbent must be able to move about the office and between floors; utilize standard office equipment; access filing system/cabinets; and communicate effectively and efficiently in person or by telephone.
Sitting for extended periods of time.

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