Dispatcher
GEM Plumbing & Heating - Lincoln, RI

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Gem Plumbing & Heating is a growing company that has been recognized for setting the standard for excellence in on-time, high quality, and friendly customer service. We are currently looking for a dispatcher to work with our technicians. We have immediate openings for a 3rd shift dispatcher Monday - Friday with regular weekend work. The hours are from 10 pm - 7 am. Job duties include but are not limited to:  Answer incoming service calls from customers  Organize, prioritize and schedule all incoming customer service calls with the technicians  Maximize call volume by efficiently dispatching and communicating with department managers and technicians  Dispatch technicians to service calls based on technical skills, priority, and geographic location  Contact customers regarding expected time of arrival  Notifying customer of any schedule changes or if the technician is running late Qualified applicants will possess the following credentials:  Have previous dispatching experience  Strong organizational skills  Excellent customer service and phone skills  Ability to work in a pace environment  Ability to multi-task  Work well in a team environment
About this company
Gem provides heating and air conditioning to all of MA and RI. If you would like to set up an appointment with a Gem heating and air...