Gem Plumbing & Heating is a growing company that has been recognized for setting the standard for excellence in on-time, high quality, and friendly customer service. We are currently looking for a dispatcher to work with our technicians. We have immediate openings for a 3rd shift dispatcher Monday - Friday with regular weekend work. The hours are from 10 pm - 7 am.
Job duties include but are not limited to:
Answer incoming service calls from customers
Organize, prioritize and schedule all incoming customer service calls with the technicians
Maximize call volume by efficiently dispatching and communicating with department managers and technicians
Dispatch technicians to service calls based on technical skills, priority, and geographic location
Contact customers regarding expected time of arrival
Notifying customer of any schedule changes or if the technician is running late
Qualified applicants will possess the following credentials:
Have previous dispatching experience
Strong organizational skills
Excellent customer service and phone skills
Ability to work in a pace environment
Ability to multi-task
Work well in a team environment|
Gem provides heating and air conditioning to all of MA and RI. If you would like to set up an appointment with a Gem heating and air...