Responsible for creating work orders, to schedule and dispatch technicians for equipment installation, service, or emergency repairs for customers
ESSENTIAL RESPONSIBILITIES & ACCOUNTABILITIES:
Receives customer telephone calls to obtain information on specific problem, type of equipment, model, and office hours
Answers general questions from customers about equipment and service. Reroutes calls as necessary to the correct departments, and tracks calls appropriately
Schedules service calls with technicians, and maintains frequent communication throughout the day to help plan and organize their time
Reschedules service calls based on newly posted parts receipts, and coordinates installation with equipment coordinators, technicians, and customers
Determines which calls require troubleshooting, based on predetermined call type selection
Reviews all open work order statuses to ensure the designated technician has received notification of the call
Notifies Parts Order Reps of parts and equipment ready to be received into the system
Participates in special projects and performs other duties as required.
In addition to the essential duties and responsibilities listed above, all positions are also responsible for:
Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards.
Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.
One year experience in Customer Service, or the equivalent required
Specialized Knowledge and Skills:
High School diploma or the equivalent
Henry Schein - 9 months ago
From Poughkeepsie to Prague, Henry Schein outfits dental offices around the world with everything they need. The company is a leading global...