The role of a Dispatcher is to ensure a positive first impression is made as calls come in both by the community and employees. The Dispatcher is a primary facilitator for communications and ensures that that critical calls are processed quickly and accurately. The dispatcher shall be responsible for dispatching, prioritization and coordination of building services personnel for emergency and routine service requests. A successful Dispatcher focuses on quality and extraordinary care as they provide correct information and or connect the caller with the proper party. The operator will take emergency calls, call emergency codes overhead and monitor codes and alarms. The Dispatcher has the opportunity to use their valuable skills and resources through Intermountain’s PBX software programs.
The Dispatcher is also aware of and follows the HIPAA and Confidentiality Policies and guidelines.
Entry Rate: $10.62
Benefits Eligible: No
This position will mainly require grave shift coverage working from 8:00pm-6:00am , but will also be required to work varied day/swing shifts ranging from 8:00am – 6:00pm and 10:00am – 6:00pm and 4:00pm – 9:00pm, as needed. Most work schedules are posted well in advance, however you may be asked to cover a shift on short notice. Hours worked will depend on need and incumbent’s availability. Hours per week will range from 0-36. Many PRN’s become benefits eligible staff, after a period of time, when staffing changes develop.
Basic computer knowledge
Good organizational and communication skills
Requires excellent customer service skills
Must be able to type at least 30 WPM (words per minute)
Must have work experience in telephone customer service
Must demonstrate the ability to prioritize and multi-task assignments
Must be able to sit for long periods of time.
One or more years dispatch experience
Previous work experience in Hospital Admitting
Previous experience in Physician Call Centers /Answering Services
Previous experience as a Health Unit Coordinator
One or more years of customer service experience in a call center environment
All positions subject to close without notice
Intermountain Healthcare is an equal opportunity employer M/F/D/V
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