Dispatcher
Lincoln Towing - Seattle, WA

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Full-time & Part-time Dispatchers

About the job

Lincoln Towing is accepting applications for dispatchers. Multiple openings. Day, evening, swing, and night shifts available. Flexible schedule options. Students encouraged to apply.
As the first point of contact that many customers have with our company, our dispatchers are tasked with providing excellent customer service, demonstrating exceptional problem-solving skills, and ensuring that each customer interaction is a positive experience. This position is responsible for ensuring the proper and timely dispatch of tow calls received, so that they can be responded to in a timely manner. Responsibilities include:

  • Confirming status of drivers, providing guidance, support, and communicating call change information using a radio.
  • Assisting drivers with a variety of transportation and tow-related issues, such as selecting the most appropriate vehicle and route.
  • Maintain constant communication with customers and drivers, prioritizing requests, and accurate data entry.
  • Monitoring and tracking movement of all units using an automatic vehicle location system/computer aided dispatch system.
  • Provide information to customers regarding costs associated with tows, emergency and non-emergency contact options, and follow-up instructions.
  • Releasing vehicles, processing card and/or cash payments, balancing till, and maintaining an accurate daily account of completed transactions.

Skills/Qualifications

  • Excellent customer service and communication skills. Ability to multi-task in fast-paced environment.
  • GED or High School Diploma preferred. Ability to read, speak, and write English fluently.
  • Ability to pass a criminal background check and drug screening.
  • Experience with Microsoft Office and TOPS helpful.
  • Ability to problem-solve. Work well with a diverse group of customers and coworkers from a variety of backgrounds.

Medical benefits available to employees working at least 25 hours a week. $11-13/hour, DOE.

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Lincoln Towing provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

Lincoln Towing complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Lincoln Towing expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Lincoln Towing employees to perform their expected job duties is absolutely not tolerated.


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