MV Transportation's Dispatcher works to direct the day-to-day route operations and reports to the Operations Supervisor. This work is done in compliance with the procedures defined by the client and in conformance with company procedures. His/her duties involve daily communication and interaction with drivers and monitors. He/she must also organize and conduct activities to assure safe, cost-effective, on-time operating performance. Tracks and reports sign-in/sign-out times, assures routes are timely, and communicates service issues to the Operations Supervisor or Division Manager as appropriate.
Examples of Work/Job Duties
Takes client calls and communicates issues with drivers and Operations Supervisor or Division Manager as appropriate.
Monitors radio, telephones and on-road provision of service for quality.
Assists Operations Supervisor to ensure appropriate workforce level each day, calls in replacement personnel as needed.
Responsible for influencing positive employee morale and quality customer service.
Monitors and completes sign-in and sign-out sheets daily for all drivers and monitors.
May assign work duties to qualified employees to assure adequate coverage of all shifts and assigned routes.
Monitors daily system performance.
Participates in analysis and review of operating performance.
Notes all absences and/or tardiness issues and communicates same to Operations Supervisor or Division Manager as appropriate.
Screens route sheets, time cards, and performance reports.
All other duties, as assigned.
This position requires the ability to handle multiple tasks simultaneously and maintain composure under pressure. The successful candidate will also demonstrate a high customer service commitment. Knowledge of County roads and/or past dispatch experience is a plus.
Pre-employment drug screening and background check is required. MV Transportation is an equal opportunity/affirmative action employer .
MV Transportation, Inc. is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to ‘ [Click Here to Email Your Resumé] or call (972) 391-4600 to let us know the nature of your request
MV Transportation, Inc. - 17 months ago