We are seeking a full-time Dispatcher to provide direction to and maintain two-way communications with all operators while monitoring system performance and making scheduling adjustments where necessary to maximize on-time performance, minimize customer wait times for on-call or will-call services, minimize service disruptions as a result of vehicle/operator availability and/or emergency situations. Responsibilities include:
Assign work, vehicles and onboard equipment to operators and maintain check-out logs
Assign stand-by or extraboard operators in the event of operator absences, increased service volumes or in order to minimize service disruptions as a result of traffic, vehicle malfunctions, operator problems and/or emergency situations.
Review Pre-trip inspections and reassign vehicles as necessary for safety defects and out of service conditions
Maintain attendance log for operators and other appropriate staff
Assign vehicles giving consideration to preventive maintenance schedules and capacity needs
Maintain two-way communication with operators, providing information on customers, cancellations, and directional assistance where necessary
Monitor operators and trip status, making adjustments and reassignments as necessary to ensure on time performance
Provide assistance to operators in the event of emergency or vehicle malfunctions, communicating with operations, safety and maintenance staff where appropriate.
Reschedule trips as necessary in the event of vehicle malfunction, traffic, or emergency situations
Reconcile trip manifests by operators
Secure all equipment issued to operators at pull out upon check-in.
Provide assistance to passengers in using the service as well as when inquiring about individual trip status.
Document accurately and appropriately daily events related to service
Collect any lost and found articles and catalog, attempt to contact appropriate passengers where possible
Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
Communicate effectively with operations staff regarding scheduling or passenger issues.
Open and/or close facility depending upon work shift.
Maintain professional demeanor and appearance.
Maintain attendance within policy.
Handle multiple tasks accurately and effectively in a fast paced environment.
Education : High School Diploma or Equivalent
Experience: Previous data entry, dispatch, customer service, supervisory and/or operating experience desired but not required, must be able to obtain class B license.
Knowledge, Skills, &Abilities:
Strong customer service skills.
Data entry experience and general knowledge of windows-based computer operating system and Microsoft Office package.
Knowledge of service area.
Ability to read, write and speak clearly the English language – basic knowledge of Spanish may be required depending on contract location and requirements.
Able to use multi-line phone system and handle multiple tasks concurrently.
Ability to supervise.
Ability to work independently and follow directions.
Ability to adapt and remain flexible in a dynamic environment
Pre-employment drug screening and background check is required. MV Transportation is an equal opportunity/affirmative action employer.
MV Transportation, Inc. - 21 months ago