Description/Job Summary The Dispatcher handles communications between home office, management, shipping agents, ships, pilots, and boat crews, ensuring that all are properly informed of shipping activity. The
Responsibilities/Duties 1. Operates electronic communication systems and equipment including two-way radios, telephone systems, fax machines, various computers and software programs, and cellular telephones.
2. Communicates and interfaces with management, shipping agents, and reporting agencies to gather information and schedules for shipping activity. Works with Personnel Department to coordinate crew activities.
3. Maintaining communications with agents, ships, pilots, terminals and all boat crews necessary to complete ship movements, barge loading and discharging. Ensures pilots are informed about their ships and schedules.
4. Organize and dispatch proper tugs and pilots needed for each job. Evaluate available equipment and crews in light of job requirements and assign tugs and crews accordingly.
5. Acts as company representative, and receives and processes communications and orders from the U.S. Coast Guard relating to holds, boarding activity, vessel searches, oil spills and accidents.
6. Oversee services performed by tug/barge crews and take appropriate measures to ensure that the work was performed in an efficient and professional manner.
7. Update and monitor database system with shipping and pilot activity.
8. Organizes and documents activities by completing forms, reports, logs, and records; will also complete all materials used for billing purposes and sales information.
9. Keeps systems and equipment functioning properly by following operations instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and calling for repairs.
10. Project a positive image to peers and subordinates; to the customers we serve; to the industry in which we participate; and the community in which we live by producing a cost-efficient, quality service in a safe environment.
- Radio operator’s license preferred.
- Bachelor’s degree required.
- Must have a valid MMC and TWIC card.
- Must have organization, problem solving and scheduling skills.
- Superior customer service and communication skills
- Excellent analytical skills and have the ability to formulate and communicate directions.
- Must be proficient in Microsoft Excel, Word and Outlook with the ability to learn new software programs quickly.
- Must have the ability to operate radios on correct frequencies.
- Must have a good, clear voice and be fluent and articulate in English.
- Have thorough working knowledge of the local waterways, channels, and associated terminals, piers, tides and currents.
- Must be able to work 12-hour shifts.
Preferred Experience Have thorough working knowledge of the local waterways, channels, and associated terminals, piers, tides and currents.
Preferred Education Maritime Academy preferred
(See above also)
Details The position will be located in our Staten Island, NY office and we are seeking a recent graduate from a maritime academy with a 3rd mate's license.
McAllister Towing & Transportation - 8 months ago