NewWave Communications, a Fast Paced Cable, Internet and Telephone Company, needs a Full-time Dispatcher position filled immediately for the Brazil IN location.
Under general supervision, responsible for relaying and recording information to field personnel via radio, telephone or other form of communications.
ESSENTIAL FUNCTIONS OF THE POSITION
- Respond to customer service requests by prioritizing and dispatching service requests to available installation or service technicians; act as liaison between the technician and customer service.
- Contact customer to verify scheduled appointment date and time and reschedule missed appointments
- Record customer service calls into computer to provide accurate customer service history in each customer account and record of service calls
- Maintain schedules of service outages, complete work orders summary reports and other record keeping schedules
- Provide customer assistance to resolve service problems and avoid unnecessary service calls
- Perform other duties as requested by supervisor
- Ability to prioritize and organize effectively
- Ability to reach with hands and arms, to bend, to talk and hear, and to read and use a computer
- Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
- Ability to use personal computer and software applications (i.e. Word, Excel, Billing Systems)
- Ability to use, handle and manipulate objects such as paper, pencils, keyboards, and mouse
- Ability to utilize dispatching equipment such as telephone, pagers, mobile radio
- Ability to read general system layouts from blue prints
- Ability to work independently
- Ability to work seated for prolonged periods of time
- Knowledge and ability to use the following office equipment: computer, telephone, copier, fax, calculator, and stapler
This is a full-time position which includes a competitive salary, health insurance, vacation, sick pay, paid holidays, 401k and other benefits.
NewWave Communications - 20 months ago