NewWave Communications - Brazil, IN

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NewWave Communications, a Fast Paced Cable, Internet and Telephone Company, needs a Full-time Dispatcher position filled immediately for the Brazil IN location.


Under general supervision, responsible for relaying and recording information to field personnel via radio, telephone or other form of communications.

  • Respond to customer service requests by prioritizing and dispatching service requests to available installation or service technicians; act as liaison between the technician and customer service.
  • Contact customer to verify scheduled appointment date and time and reschedule missed appointments
  • Record customer service calls into computer to provide accurate customer service history in each customer account and record of service calls
  • Maintain schedules of service outages, complete work orders summary reports and other record keeping schedules
  • Provide customer assistance to resolve service problems and avoid unnecessary service calls
  • Perform other duties as requested by supervisor
  • Ability to prioritize and organize effectively
  • Ability to reach with hands and arms, to bend, to talk and hear, and to read and use a computer
  • Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
  • Ability to use personal computer and software applications (i.e. Word, Excel, Billing Systems)
  • Ability to use, handle and manipulate objects such as paper, pencils, keyboards, and mouse
  • Ability to utilize dispatching equipment such as telephone, pagers, mobile radio
  • Ability to read general system layouts from blue prints
  • Ability to work independently
  • Ability to work seated for prolonged periods of time
  • Knowledge and ability to use the following office equipment: computer, telephone, copier, fax, calculator, and stapler

This is a full-time position which includes a competitive salary, health insurance, vacation, sick pay, paid holidays, 401k and other benefits.


NewWave Communications - 20 months ago - save job
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