Dispatcher
Pangeatwo - Birmingham, AL

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PangeaTwo's goal is to ensure that each recruitment opportunity yields rewarding dividends for both candidates and clients. To survive in the employment world, we suggest you disengage your internal compass and allow us to lead you to unexplored opportunities in your career. Allowing our professional recruiters to be engaged in your career transition might actually be more beneficial and satisfying to you. PangeaTwo specializes in executive and support positions focused in Accounting, Administrative Support and Information Technology searches across the Southeast. Allow our recruiters the opportunity to speak with you about our current opportunities.

Our partner in Birmingham, AL is searching for an experienced Dispatcher to maintain our clients Service Engineers' daily schedules and dispatch the engineers as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on call schedule for service engineers. Maintain customer database with current information. Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times. Provide accounting with maintenance contract billing information. Prepare service invoices and timecards for processing.

Responsibilities:
Take incoming customer calls and schedule and coordinate all service calls as calls are received

Create dispatch ticket for all service calls and dispatch Service Engineers

Debrief Service Engineer after completion of each call

Respond to all messages left overnight

Maintain the dispatch board / schedule

Forecast workload for 2 - 3 days out

Contact customers with a "Parts Pending" status as parts are received for scheduling

Follow up on all pending and recommended work with customer utilizing the pending work log

Maintain the maintenance agreements, including billing, scheduling, and staging of materials, database information, customer hard files and renewals

Order parts for special orders

Forward list of parts used by Engineers to warehouse for truck restock

Update customer files as information is received from installation. (Extended warranties, equipment info, new customers, etc.)

Type service contract proposals for new customers

Maintain on call schedule, to include 1st on call and standby technician

Maintain customer history files in database

File service orders

Prepare paperwork for all manufacture warranty parts

Facilitate return of warranty parts

Update service database from service ticket

Maintain service invoice log

Forward checks and payments to accounting

Other duties as assigned

Requirements:
Education: Bachelor's Degree or equivalent experience

Experience: 2 years related experience and/or training in Customer Service, Dispatch or equivalent combination of education and experience. Knowledge of quality tools, especially:

Advanced customer service skills

Ability to multi-task

Organized

Geographical knowledge of service area or map reading skills

Knowledge of industry is recommended but not required

Computer skills

Compensation:
All interested individuals should be open to permanent and /or contract-to-hire position with compensation requirements ranging from $33,000-37,000.

PANGEATWO - 8 months ago - save job
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