The Department of Public Safety (DPS) dispatchers serve as the first point of contact for community members who are seeking assistance with their emergency, non-emergency & service request calls. The dispatchers receive calls, monitor several radio frequencies & monitor intrusion & fire alarms in a fast, courteous, accurate & efficient manner. After receiving a call the dispatcher must establish the nature & location of call(s), determine its priority, and dispatch the appropriate patrol unit, university support team and/or emergency services as necessary. Dispatchers maintain contact with all units in service by accurately tracking, monitoring, & documenting officer activities during their shift. They operate Computer Aided Dispatch (CAD) console equipped with multiple computer terminals, including 911 call handling, geographic information system (GIS) mapping, camera systems & a radio console with multiple radio channels to dispatch public safety.
The dispatcher must be familiar with operations & call transfer protocols of the two Mercer County Emergency Services Support Agencies, both Fire & Emergency Medical Services (EMS) Dispatch & The County Emergency Services Support Agencies of the contiguous County's Emergency Service Dispatch, Middlesex County.
The Communications Center operates 24 hours per day, 7 days per week & responds to over 100,000 calls for service & CAD dispatches per year & more than 30,000 emergency & non-emergency phone calls annually. In addition, they provide assistance to walk-up customers & provide general University information about the campus. The successful candidate is a service oriented team player committed to cultivating relationships with & assisting members of the Princeton University community.
This is a part-time overnight weekend position with the ability to work on all shifts during various hours, including weekends and holidays. Standard work week is 20 hours.
** Overtime is mandatory.**
- Three years dispatching in a medium volume Public Safety Dispatch service center
-Hold a current Emergency Medical Dispatcher (EMD) certificate or be able to obtain one within 3 months from date of hire
- Hold a current Cardio Pulmonary Resuscitation (CPR) card or be able to obtain one within 3 months from date of hire
-Hold an Association of Public-Safety Communications Officials (APCO) or National Emergency Communications Institute (NECI) Emergency Communications Officer certification
- Knowledge of or ability to learn operations of the Campus Wide CCURE Alarm reporting system
- Knowledge of & operations of a conventional radio system
- Able to remain seated for long periods of time at a console
- Must have 20-20 or 20-30 vision either naturally or with corrective lenses; must see well enough to read standard text & data on a computer screen or other monitors
- Understand telephone conversations over a telephone or radio
- Speak clearly & enunciate words over a telephone or radio during stressful, emergency situations.
- Ability to: work, organize & operate with a high level of efficiency under pressure & extreme stress, to effectively handle multiple, differing tasks simultaneously; in multiple pieces of technology & software applications, to make critical decisions that affect campus wide response & reaction, to manage down time with self initiated training, communications refreshers & at time limited supervision.
- Knowledge & ability to operate Digital Trunking Radio System
- Knowledge & ability to provide interagency interoperability using radio systems, simulcast functionality, conventional radio paging formatting & secure KNOX Box operations
-High School Degree required or equivalent work experience
The final candidate must successfully complete a Background check.
Current National Crime Information Center (NCIC) Certification or equivalent
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