The Greenbrier - White Sulphur Springs, WV

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Position: Dispatcher
Department: Motor Services
Primary Responsibilities: (guest interaction, ordering responsibilities, clean up duties, clerical responsibilities, etc.)
Coordinate guest arrivals and departures
Ability to read, understand, and input guest manifest into reservation system
Ability to be calm under stressful conditions
Dispatch transportation in timely manner for guest
Cover dispatch position at North Door/Front Door/Motor Services Departments

Secondary Responsibilities:
Attend Pre-con meetings
Work closely with Conference Services and Ops Department
Work well with Front Office staff and management
Ability to quote rates accurately and in line with policy
Work with Accounting on billing issues
Normal Working Hours: (Shift, days)
Varies, Shift work, 40 hours per week
Overtime, when needed
In order to be successful in this position, the ideal candidate must meet the following criteria in addition to the Ten Essential Attributes for All Employees.
Past Work Experience Requirements: (Type of work, number of years required, equivalent experience, etc.)
Guest service contact preferred
Previous knowledge with computers a must
Previous work with people preferred
Educational Requirements: (Degree/Certification, highest required/preferred, field of study)
High School Diploma or G.E.D. preferred
Communication Skills Requirements: (Verbal: phone, in-person, group; Written: memos, documents)
Must have excellent verbal, phone, and person to person skills
Be comfortable speaking in group meetings
Ability to organize and communicate requests to people

Technical Requirements:
Working knowledge of various computer programs
Strong knowledge of Microsoft Excel and Microsoft Word
Obtain Class D License within 30 days of employment
Safe driving record

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