Receives customer orders and schedules trucking for delivery of rock, sand and asphalt.
Assures the correct products and quantities are delivered in a timely manner.
Maintains records of daily sales orders.
Responds to customer questions and concerns by phone and in person to maintain good customer relations.
Works with job site and sales representatives, plant managers and quality control to address customer concerns.
Other duties may be assigned as required.
Hours will vary Monday through Saturday, with the possibility of working at multiple locations; working with remote dispatch; nights and/or weekends.
EDUCATION AND/OR EXPERIENCE REQUIRED:
High school diploma or equivalent is required.
Two plus years experience that has included dispatching, customer relations, and construction/transportation is required
Previous administrative and sales experience is preferred. Telephone, keyboard, computer and 10-key operator experience is required.
SPECIAL SKILLS AND REQUIREMENTS:
Knowledge of ready mix concrete, paving and construction materials; trucks and transportation requirements and regulations.
Skill in using computers to record information and create reports; providing excellent customer service by phone and in person; making basic mathematical computations; scheduling and organizing large numbers of people and equipment efficiently and quickly; reading maps.
Ability to communicate effectively with customers as well as truckers; work independently and make decisions; memorize and recall detailed information.
Ability to communicate effectively with customers as well as truckers; work independently and make decisions; memorize and recall detailed information; handle multiple tasks concurrently; work well under pressure
Apr 19, 2013, 12:12:07 PM