Waste Management is an equal opportunity / affirmative action employer (M/F/H/V).
Other Possible Location:
Job Shift: Day
Employee Referral Amount: 500 (REQUEST-only posted on internal portal if position is posted externally)
Communicates back and forth with Waste Management Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers that includes Waste Management customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses Waste Management proprietary software to enter ticket information and track activity. Shifts vary with the potential for overtime and Saturday hours depending particular site needs. Some initial travel (up to 15%) may be required to assist with centralization efforts.
Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
Dispatches drivers to calls as they are received, using information on customer needs, drivers? locations and loads, and daily factors to balance cost and speed of response
Works with routing specialists, route managers, and the service department to optimize routes
Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity
Assigns routes and service tickets to appropriate Drivers throughout the day and for the next day; close service tickets each day
Handles fields incoming calls and e-mails from customer service and sales department; manages requests for pick-up or container delivery and ensuring same-day service
Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues
Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues
Ensures same-day service on missed pick-ups by coordinating Driver movement in the field
Records and documents information from Drivers and distributes to appropriate departments
Communicates with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues
This job has no supervisory duties.
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
Required: High school diploma or G.E.D and a minimum of 6 months of related work experience
Preferred: Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call-center environment
B. Certificates, Licenses, Registrations or Other Requirements
C. Other Knowledge, Skills or Abilities Required
Must have adequate typing speed
Must be able to communicate effectively and professionally via e-mail, telephone, and 2 way devices
Must have the desire and ability to learn Waste Management proprietary software applications
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as Stock Purchase Plan, Company match on 401k plan, and more! Our employees also receive Paid Vacation, Holidays and Personal Days. Please note that benefits may vary by site.
If you are a current employee please exit this page to start the current employee application process by going to wm.com/careers and clicking on?Employee Login? on the left side of the page, or CLICK HERE now.
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Waste Management is the leading provider of comprehensive waste management and environmental services in North America. We are also a...