City of Golden - Golden, CO

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Post by Jobing - JOB TITLE: Dispatcher DEPARTMENT: Police Department JOB REFERENCE: 13–18 SALARY RANGE: $40,400 to $57,000 DOQ HIRING RATE: $40,400 DOQ POSITION TYPE: Full–time, non–exempt position with excellent benefits. Schedule varies; will include days, evenings, nights, weekends, and some holidays CLOSING DATE: February 18, 2013 at 5:00 PM Come be a member of our Communications Department.Nestled in the foothills of Denver, Golden offers a unique work location coupled with a small town environment. Our Police Department is CALEA Accredited and filled with dedicated officers, dispatchers, and support staff. Being a Police/Fire/EMS Dispatcher for the City of Golden is a career, not just a job!

To learn more about out dispatch center, view the video: http://www.youtube.com/watch?v=ZHTTNg8mOjYWe are seeking individuals who strive to be the best! You must be dedicated to public service; exhibit excellent customer service skills both in person and over the phone; possess good grammar and typing skills; and most importantly, be able to work independently and stay organized while multi–tasking in a high stress environment.To be considered for employment, applicants must submit a complete on–line application, professional cover letter, and resume; and meet all the requirements for the position. Qualified applicants should keep the following dates open for possible testing: On–line typing test: February 23rd, 24th, 25th, 26th, 2013On–site Criticall Test: March 4th & 5th, 2013 (Includes typing, multi–tasking, listening, and memory recall skills)On–site National Dispatcher Test: March 8, 2013Oral Board Interviews: March 13th, 14th, 15th, 2013 We offer a competitive salary and benefits package along with an intensive training program designed to make you successful. Finalists will be subject to a thorough background and reference check as well as a pre–employment drug screen.If this interests you, please read the information below for additional job duties and requirements.SUMMARY To receive incoming calls for police and other emergency assistance and dispatch appropriate units via radio and telephone, and to perform record checks.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

Other duties may be assigned.Receive emergency calls from the public requesting police or other emergency service; determine nature and location of emergency, determine priority and dispatch emergency units as necessary and in accordance with established procedures.Will dispatch City police units, Colorado School of Mines public safety, City fire units, and contracted ambulance by radio and telephone systems.Monitor radio channels and alarm locations throughout the municipal building. Responsible for answering police phones and 911 emergency lines. Responsible for assisting and transferring calls as necessary to other agencies/departments.Coordinate emergency calls and relay information and assistance requests involving other law enforcement agencies.Maintain contact with all units on assignment; maintain status and location of police field units.Answer non–emergency calls for assistance.Assist citizens/employees at window with any request. Make copies as necessary, give directions, receive necessary information to dispatch police, fire or ambulance.

Provide instructions on counter accident reports.Assist court personnel with cancellations of warrants, transport of vehicles and drivers license information/histories on individuals. Complete bonding form and accept cash/surety for bonds. Confirm warrants via telephone/computer for other agencies.Enter, update, and retrieve information from teletype networks relating to wanted persons, stolen property, vehicle registration, stolen vehicles, and other information.Establish and maintain daily log of all field calls and units dispatched. Maintain accurate log records, both manual and computerized, of calls for service for police, fire, and ambulance.

Query, enter, and modify files within the CCIC/NCIC stolen, missing, and found property. Run computer reports for various individuals on a daily basis. Enter traffic accident reports into RMS. Maintain correct/current information on street closures and hydrant problems within the City.

Also act as emergency contact after hours for water/sewer emergencies; monitor storms and call out, when necessary, i.e. snow crews. Contact proper authorities with regard to problems with traffic lights, signs, and street signs.Monitor situations that involve Clear Creek, up to county line; make notifications to downstream users of hazardous situations which could affect water supplies.Monitor status of and follow–up as necessary, certain elderly individuals within the City.Test and inspect equipment as required; data entry duties, accepts bonds, and assist the records department as needed.Other duties may be assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.EDUCATION AND/OR EXPERIENCE Must be at least 21 years of age by date of hire. High school diploma or (G.E.D.). Prior emergency dispatch experience preferred, but not required. Outstanding customer service and interpersonal skills required.LANGUAGE SKILLS Ability to write routine reports and correspondence utilizing proper English, spelling, grammar, and punctuation.

Ability to effectively communicate orally and in writing with and elicit information from upset and irate citizens.MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to make sound decisions in emergency situations. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.CERTIFICATES, LICENSES, REGISTRATIONS First aid and CPR certification preferred.OTHER SKILLS AND ABILITIES Type at approximately 55 wpm. Ability to perform multiple tasks simultaneously while remaining detail oriented.

Ability to deal with stressful situations and remain calm. Must possess excellent customer services skills/phone etiquette. Ability to hear and comprehend radio transmissions, communicate clearly and concisely both orally and in writing. Ability to learn standard radio broadcasting procedures department policy and procedures, computers, and other equipment as instructed.

Ability to learn geographic features and streets within the area served. Ability to learn 2 computer aided dispatch systems and other applicable computer programs.MATERIALS & EQUIPMENT DIRECTLY USED Various computer terminals including deaf TDD, PBX style phone system, and various office machines and equipment.PHYSICAL DEMANDS & WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee is occasionally required to walk. The employee must occasionally lift and/or move up to 10 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.Indoor office environment. Can be stressful at times. The noise level in the work environment is usually moderate.Required to work shifts including holidays, weekends, swing, and graveyards.

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