Disputes Advisor
BarclayCard - Newark, DE

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00088890

Primary Location

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US-Delaware

Job Type

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Permanent

Unposting Date

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Jan 30, 2013

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Mar 2, 2013

Description

Headquartered in Wilmington, Del., Barclaycard US creates customized, co-branded credit card programs for some of the country's most successful travel, entertainment, retail, affinity and financial institutions. The business employs 1,300 associates.

Barclaycard, part of Barclays Global Retail Banking division, is a leading global payment business that helps consumers, retailers and businesses to make and accept payments flexibly, and to access short-term credit when needed.

The company is one of the pioneers of new forms of payments, and is at the forefront of developing viable contactless and mobile payment options for today and cutting edge forms of payment for the future. It also issues credit and charge cards to corporate customers and the British Government. Barclaycard partners with a wide range of organizations across the globe to offer their customers or members payment options and credit.

Barclaycard operates in the United States, Europe, Africa and the Middle and Far East.

Position Summary:
Resolve Customer billing disputes and research requests quickly and efficiently to ensure one contact resolution.

Required to communicate to our Customers to inform them of any adjustments that are made to their accounts.

Take inbound dispute calls from our internal and external Customers.

Maintain daily and monthly performance standards, including those pertaining to production, availability, and quality.

Essential Functions:
Assist the Customer with billing inquiries by communicating with external banks, processing chargeback's, contacting merchants and reviewing general ledger accounts.

Extremely Customer focused. Demonstrates a positive and professional attitude. Takes inbound dispute calls from internal and external customers.

Performs other work related duties as assigned.

Excellent verbal and written communication skills.

Strong PC and Internet skills.

Qualifications

Education, Experience, And Skills Required:
  • Basic knowledge of chargeback's and/or experience working and resolving billing disputes is a plus.
  • Must have strong analytical skills.
  • Must possess excellent phone-based customer service skills.
  • Must be results-oriented and demonstrate a sense of urgency.
  • Positive attitude.

BarclayCard - 22 months ago - save job
About this company
62 reviews
Raising the bar for global finance, Barclays owns one of Europe's largest banks, a top market-making investment bank, the top UK credit...