Dissertation Policy Specialist
Capella University - Minneapolis, MN

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Position Summary: Under the direction of Dissertation Support Center Supervisor, Dissertation Policy Specialists support the mission of Capella University’s Dissertation Support Center. Dissertation Policy Specialists are responsible for managing complex and highly individualized dissertation processes tied to policy. This includes creating cases for review, processing and communicating decisions, and updating learner records.

Responsibilities (include but are not limited to).

Case Review Facilitation: Consult with internal partners on application of existing policies and procedures. Interpret policy, apply existing processes and develop new processes to support university policies related to Academic Standing, Exception requests, Change of Program and Re-enrollment requests, Faculty Complaints and Research Misconduct. Solicit information from key stakeholders and assemble documents for review. Coordinate sharing of documentation and review of cases.

Decision Processing : Process and communicate decisions to mentors, learners, advisors and other key stakeholders.

Learner Records : Update learner records based on determinations. Ensure use of appropriate service indicators and careful documentation of cases.

Other Duties as Assigned


* A BA or BS degree is preferred. Three years post- baccalaureate experience in an academic environment or equivalent field may be substituted for the degree.

* Extensive knowledge and expertise in Dissertation Support Center and Capella University policies, processes and practices.

* A strong record of case management as well as adherence to standard Service Level Agreements.

Other Requirements

* The ability to consistently adhere to practice with careful attention to detail while performing work efficiently.

* Able to move easily from one task to another and handle a high case load in a fast paced and stressful environment.

* Critical thinking and coordinated effort to ensure appropriate handling of a wide variety of cases.

* Organizational Skills .

* Communication Skills

* Interpersonal Skills

* Self-motivated

* Technical and Computer Skills


Job Location

Capella University
Capella Tower
225 S. 6 th St., 9 th Floor
Minneapolis, MN 55402

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About Capella University

Capella University is an online university built on graduate degrees, with more than 34,900 students throughout the U.S. and in other countries. Founded in 1993 to provide advanced educational opportunities for working professionals, Capella has become a national leader in online education, offering bachelor's, master's, and doctoral programs. The university's success is built upon a culture that promotes human potential, achievement, innovation, integrity, collaboration, and teamwork. Capella Education Company (CPLA), parent company of Capella University, is publicly traded on the NASDAQ. Capella Education Company was named to the Inc. 500 Hall of Fame for being listed as one of the nation's fastest-growing companies for 7 consecutive years. Capella University is accredited by The Higher Learning Commission and is a member of the North Central Association of Colleges and Schools, located at 230 S. LaSalle Street, Suite 7-500, Chicago, IL 60604-1413, (312) 263-0456, www.ncahlc.org

Equal Employment Opportunity

Capella is committed to the development of a multicultural environment. We seek greater diversity in our faculty and staff to broaden our academic experience and to reflect the diversity within our learner community. We value the input of multiple viewpoints and perspectives across the university and our corporate offices. Our goal is to create academic and business communities that are rich with cultural, social and intellectual diversity. Capella is an Affirmative Action/Equal Opportunity employer.

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