Provide all loss prevention related support for a specific district and assist in other districts as needed. Duties will include conducting internal and external investigations, oversight of all loss prevention related vendors including quality assurance verification of work performed to ensure compliance with company standards, scheduling and supervision of Loss Prevention agents and evaluating and making recommendations to the Division LPM on security and loss prevention equipment requirements for stores within their district. Additional duties include performance of loss prevention / security consults, interaction with law enforcement to protect company interests and coordination with other Department support staff (Human Resources, Merchandising, Facilities, Operations, etc.) to develop and maintain a partnership to support the stores within their district in the execution of company loss prevention strategy. Role model and demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.
Essential Job Functions:
Partner with District Manager and Coordinators to assist in the successful execution of the business plan.
Conduct internal and external investigations.
Conduct loss prevention reviews and partner with store management to identify and remedy potential deficiencies.
Oversee contract guard service and supervision of Loss Prevention specialists.
Analyze store security needs and deploy resources (uniformed guard, loss prevention specialist) and supervise to determine effectiveness.
Ensure the implementation and effectiveness of all division and corporate related loss prevention related programs and strategies.
Maintain working relationships and represent the company’s interest with local, state and federal law enforcement.
Serve as a liaison with district and division personnel to identify and develop solutions for shrink related opportunities.
Provide a single point of contact to district and store management for all loss prevention related needs (training, investigations, loss prevention equipment needs and repairs, security officers and loss prevention specialist).
Participate in new store and remodel construction process to insure loss prevention related vendors install equipment to company standards.
Prepare and distribute loss prevention alerts to district and store management.
Perform anti money laundering duties as needed.
Testify in a variety of hearings and court actions.
Conduct store consults.
Test functionality of store loss prevention equipment (EAS, Lane Hawk, CCTV, etc…) during store visits.
Conduct Loss Prevention training for store personnel and management.
Supervise and coach direct reports in the performance of their duties; complete performance reviews and provides feedback to direct reports.
Must be able to perform the essential functions of this position with or without reasonable accommodation.
Some of the Behaviors needed to successfully perform this position are:
Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers’ expectations, gains customers’ trust and respect.
Communicates effectively and candidly - Communicates clearly and directly, approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens.
Achieves results through teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals.
Leads through positive influence – Demonstrates strong character; builds partnerships; models a conscious balance between work and personal life; takes personal responsibility for own development; role models leadership qualities such as motivation, inspiration, passion and trust.
Coaches and develops others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback.
Leads change and innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work.
Executes with excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals.
Provides clear and strategic direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace.
Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety standards.
Minimum Position Qualifications:Working knowledge of the following enterprise systems:
Basic knowledge of Microsoft Office applications (Word, PowerPoint, Excel).
Ability to multi task and handle diverse situations.
Strong communication skills.
Ability to work with little oversight.
High degree of initiative and motivation.
High integrity and ability to maintain confidential information.
Working knowledge of CCTV, alarm, access control and locking systems.
2 years retail loss prevention experience in a multi store format.
Available for call after hours and weekends.
Desired Previous Job Experience:
Minimum 2 years retail loss prevention experience in a multi store format.
Bachelor’s degree preferred.
CPP or CFI certification.
Kroger - 2 years ago
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