The District Manager controls, directs, and participates in the Operational activities of assigned stores in the district. The primary responsibility of the District Manager is to provide leadership, focus, direction and coaching to store personnel to achieve Districts performance plan targets. Target areas include sales, store contribution, inventory, asset protection, merchandise presentation, associate productivity and satisfaction, manager performance and development, turnover, customer service and satisfaction, mark-down compliance, and loss prevention audit scores. Other targets may be added as needed.
Essential Duties and Responsibilities
Achievement of sales goals through store performance, merchandising, customer service
Development of sales-building tactics
Implement sales training
Coordination of in-store promotions
Monitoring expenditures to keep cost at the stores in line with goals
Adhering to goals to maximize profitability
Store Operations Standards
Use the Store Audit Template to ensure operational effectiveness and performance against standards
Prepare detailed notes of areas for improvement and review with management
Follow up on notes from last visit
Recognize extra effort and good performance
All employees give customers 100% of their attention
Ensure that employees are knowledgeable about products
Ensure that employees adhere to dress code
Follow up on any customer service problems by reviewing customer complaints with store personnel
Personally respond to serious customer service breakdowns
Ensure that stores comply with all laws, all company policies, and all current communications
Stores maintain safe working environments
Check stores to insure mark-down compliance
Ensure all inventory procedures are performed efficiently
Stores are prepared effectively for physical inventories
Oversight of Stockroom; compliance with corporate directives
Review Asset Protection procedures and best practices with store personnel to ensure that shrink numbers are below system average
Instruct all store personnel in effective asset protection management practices
Follow up on any negative items from LP audit
Record and return damages per company policy
Ensure all communication to the stores is effective, positive, and supportive
Respond to email and voice mail within one work day (24 hours).
Ensure that stores are executing the communications received from the corporate office
Employee Development and Planning
Know the names of all employees in all stores
Coach and direct managers to improve performance in areas of deficiency
Train managers in areas needing improvement
Work w/ HR on employee complaints, investigations, and terminations
Responsible for staffing
Monitor Managers in Training for sufficient progress
Store Maintenance and Repair
Facilitate the immediate repair on any items creating hazardous conditions
Communicate with Facilities to get needed work completed
Ensure that store is maintained by employees: carpets and floors cleaned, stock areas kept neat and organized
Educational Requirements and Experience
Associate's or Bachelor's degree preferred
Minimum two years District Manager experience in the Retail industry with proven results
Skills and Competencies:
Ability to develop and train work force, build relationships, utilize skills of workforce most appropriately.
Ability to merchandise and manage store operations effectively.
Ability to provide outstanding customer service.
Ability to maintain a fair, consistent set of standards as they apply to work force.
Ability to adjust priorities and manage time wisely in a fast-paced environment.
Ability to maintain records and documentation pertaining to work force.
Ability to communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to all employees.
Ability to operate all equipment necessary to perform the job. Familiarity with Retail Pro a plus.
Ability to work a full-time schedule including nights, weekends, and holidays.
Retail management experience required.
Ability to handle multi-million dollar sales volume.
Strong interpersonal, communication, organization and follow-through skills.
Availability to travel.
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