for Doosan Heavy Equipment
Based in Minneapolis area covering North W estern Region of the United States
Doosan Infracore Construction Equipment is an industry leader in the engineering, manufacturing, and marketing of compact and heavy construction equipment, attachments, air compressors, lighting systems, generators and articulated dump trucks. Doosan Infracore Construction Equipment is a global alliance focused on delivering best-in-class products and services. It represents world-renowned brands, including Doosan, Bobcat, Montabert, Geith, Tramac, Doosan Moxy and Doosan Infracore Portable Power.
Where ever you find us, you’ll hear the sound of progress, see the results of our people, and feel the rhythm of transformation in everything that we do. Doosan’s "2G strategy" represents our belief in the growth of business through the growth of people. Doosan Infracore Construction Equipment is part of the Doosan Group, which employs over 35,000 people worldwide. This District Service Manager will be based out of their home office covering the Doosan Heavy Equipment dealer channel in the North Western Region of the United States.
POSITION OBJECTIVE :
The District Service Manager (DSM) represents Doosan at the dealership/customer level. They are responsible for maintaining good relations between Doosan, Dealer Channel and the end users of our products. DSM’s assist our dealers in their efforts to provide top quality service and are responsible for developing our dealer product support capabilities. They also focus on dealer development with regards to best practices to improve dealership service department efficiency and profitability. Much of what the DSM does is focused on customer retention, which translates to increased market share due to repeat sales.
PRINCIPAL RESPONSIBILITIES :
Responsible for direct communications with dissatisfied customers to resolve complaints fairly and equitably to achieve Doosan's goal of 100% customer satisfaction.
Provide complaint resolution feedback and documentation to the Customer Services Manager to formally close any open complaints with in the customer complaint tracking system.
Maximize the team effort by being available to assist in any situation requiring technical support or feedback to make a fair and equitable decision involving dealerships and/or end-users.
Responsible for evaluation of the Dealership through completion of the Dealer Service Review (DSR) process. This is used to establish and monitor action plans that are agreed upon by the dealer principal to support continuous dealer improvement.
Assist District Sales Managers in initial capability evaluation of potential new dealerships.
Assist new dealers in setting up their parts/service departments to assure that the dealer has a clear understanding of Doosan Company Policies and Procedures.
Regarding existing dealerships; routine discussions which are aimed at improving and maintaining levels of performance, follow up on Dealer Service Review and dealer upgrade process. Action plans are established and implemented with input from District Sales Manager.
Organization and instruction of classes to upgrade Dealer Service technicians in basic skills, new products and changes in system technologies. Development of dealers to have independent customer training capabilities covering old and new equipment. Advise dealer sales staff in proper service and maintenance of all Doosan products.
Evaluate and act on requests from dealers regarding commercial policy adjustments which are outside of normal warranty guidelines.
FORMAL EDUCATION REQUIREMENT :
Bachelor’s Degree in Engineering, Business, Management, or extensive related experience.
EXPERIENCE NECESSARY :
Technically astute: Equipment electrical and hydraulics troubleshooting skills
Heavy equipment experience
3+ years in the product support field
Ability to make sound, timely decisions
Effective negotiation skills
Excellent interpersonal and communication skills
Strong time management skills
Proficiency with MS Office Suite
Minimum of 2-5 years of experience
Travel Standard >75%. This District Service Manager will be based out of their home office covering the Doosan Heavy Equipment dealer channel in the North Western Region of the United States.
Doosan is committed to a diverse workforce and is an Equal Opportunity Employer. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call 701-476-4263 .
Doosan is not seeking assistance or accepting unsolicited resumes from search firms/agencies for this employment opportunity unless contracted with the Staffing Department. Agencies must work directly with Staffing as the primary point of contact and follow the Doosan application process to be considered for business. Regardless of past practice, all resumes submitted by search firms to any employee at Doosan via-email, the internet or directly to hiring managers at Doosan in any form without a valid written agreement in place will be deemed the sole property of Doosan, and no fee will be paid in the event the candidate is hired by Doosan as a result of the referral or through other means. Note: Any agreement entered into with Doosan before September 2010 is null and void. Search firms are essential to the recruitment and staffing efforts at Doosan and we value the partnerships we have built with our preferred vendors. For this reason, Doosan has established and regularly maintains a preferred vendor list. Thank you for your cooperation on this matter.
Doosan Infracore is carving its own niche as one of the world's largest construction equipment makers. Part of Korea's Doosan...