Document Imaging Specialist
Xerox - Tukwila, WA

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Purpose:
The role holder works as part of the service delivery team that is aligned to one or more customers. He/she will have focus on the following:

  • Delivery of service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction)
  • Supporting the achievement of productivity improvements (KPI: Value for customer & enhanced margin)
  • Contributing to service transformation and business growth (KPI: Further profitable service revenue)
Scope:
The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer.

Primary Responsibilities:
  • Operate scanning equipment and software.
  • Electronically process and digitise documents to required SLA.
  • Input data from source documents.
  • Complete scanning/data input in timeframes agreed in SLA.
  • Conduct quality checks on own work to ensure accuracy and required standards.
  • Code, index, sort and file material according to agreed SLA with customer.
  • Keep statistics and records of all work undertaken.
  • Act as an expert when advising customers on complex/technical jobs and discussing their production requirements and turnaround times
Perform basic copying, faxing, printing and scanning functions

  • Perform basic device cleaning, and replacement of operator accessible parts and consumables per equipment specifications
  • Pro-actively manage consumables and supplies using the Days Of Supply calculator
  • Maintain on-site operator replaceable parts inventory
  • Collect equipment meter information and submit for billing purposes
  • Perform basic equipment problem diagnosis
  • Serve as the primary customer contact for equipment support and service
  • Perform Data Entry for activity and asset tracking
Qualifications

Candidate Education:
Minimum: High School Diploma / (GED) / Secondary School GCSE or equivalent

Candidate Background: Skills, Knowledge & Ability:
Minimum:
Experience in customer facing role

Proven ability to work under pressure handling multiple tasks to ensure timely completion of all activities

Good communication skills

Health safety awareness and compliance

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