Document Management Supervisor
BHHC - San Francisco, CA

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BASIC FUNCTION The Document Management Supervisor will be responsible for the oversight and management of incoming scanned images that are stored within the company’s software applications. Ensures quality assurance standards are applied and adhered to by staff . Ensures incoming mail is properly scanned and separated to company’s specifications and assigned to the correct claim.

These denote "essential functions" in accordance with the guidelines of the Americans with Disabilities Act. The essential functions of this position include, but are not necessarily limited to, those specifically identified in this description. The position and its essential functions may change over time and these changes may not necessarily be reflected in the position description. The Company may, at its sole discretion, add to, change, or expand the essential or marginal functions of the position.
  • Supervises a team of employees to ensure incoming daily scanned mail is appropriately labeled, titled, and indexed to the correct claim. Supervisory responsibilities include, but are not limited to:
    • Planning, assigning and directing work, addressing complaints and resolving problems, hiring and training of employees, appraising performance, and rewarding and disciplining employees.
  • Maintains and creates statistics and reporting tools relating to the performance and quality of the document management team. Will perform and record random reviews to verify data accuracy and validity.
  • Seeks opportunities for continuous improvement to rectify misclassified or mislabeled images to achieve a consistent labeling and indexing system.
  • Will develop and/or modify policies and procedures relating to document management processes.
  • Foster a positive and close working relationship with other Company staff, including the adjusting staff, utilization review, medical bill review, nurse case management, special investigations, legal, lien resolution, the call center, and client services.
  • Ethics: Demonstrates sound personal and professional character including candor, honesty, professional behavior, and a positive attitude. Promptly brings any errors, adverse results, or other issues of concern to the attention of the manager.
  • Technical Skills: Possesses and pursues expertise in data entry and labeling within a paperless work environment.
  • Customer Relations: Provides effective communication with internal and external contacts. Appropriately responds to and resolves complex situations or problems. Responds promptly to inquiries. Meets commitments.
  • Problem Solving: Gathers and analyzes information skillfully and provides solutions. Identifies items requiring additional information or action.
  • Responsibility: Takes ownership of results. Possesses internal motivation and quality standard. Works to achieve outcomes while adhering to process standards.
  • Written Communication: Prepares clear written text that will be understood by the recipient of the document.
  • Oral Communication: Discovers the true facts of a situation through telephonic communication. Asks questions freely to broaden knowledge and skills. Listens and gets clarification. Responds well to questions. Participates in meetings in an open and interactive manner.
  • Quality: Demonstrates accuracy, thoroughness, and adherence to processes in a high volume work environment. Applies feedback to improve performance. Monitors own work to ensure quality.
  • Judgment: Displays confidence and willingness to make difficult decisions. Exhibits sound and accurate judgment. Supports and explains reasoning for decisions. Includes appropriate people in decision-making process. Makes timely decisions.
  • Professionalism: Approaches others in a tactful manner. Reacts well under pressure. Treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions. Follows through on commitments.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit at a desk entering information into a computer and reading information presented on a computer monitor and on paper. The employee is also required to talk and hear on the telephone and in direct conversation. The employee will occasionally lift and move up to 10 pounds.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability generally required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Education and Experience: Bachelor’s Degree(B.A.) from four-year college or university; or one year to five years related experience and/or training; or equivalent combination of education and experience.
  • Language Ability: Able to read and interpret documents including legal letters, hearing notices, medical records, medical bills, medical resource materials, claim notes, and claim data fields. Able to write clearly and effectively. Able to effectively present information and respond to questions with managers and staff.
  • Math Ability: Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to compute rate, ratio, and percent.
  • Reasoning Ability: Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Able to understand and take action regarding problems involving multiple variables.
  • Computer Skills: Knowledge of Microsoft Office software. Able to quickly master proprietary and vended software applications.

This organization participates in E-Verify. For more information on E-Verify, please contact DHS: 888.897.7781 .

We will consider for employment qualified applicants with criminal histories as required by local ordinance. Additionally, no applicant will be denied employment solely on the grounds of conviction of a criminal offense except to the extent necessary to obtain a necessary license or to comply with The Violent Crime Control and Law Enforcement Act of l994, which prohibits the employment by an insurance company of persons convicted of certain crimes, unless a waiver is obtained.

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