Documentation Specialist
EXL - New York, NY

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ABOUT EXL Service EXL (NASDAQ: EXLS) is a leading provider of Transformation and Outsourcing services to Global 1000 companies in multiple industries including insurance, banking, financial services, utilities, transportation and travel. Our solutions integrate our knowledge and experience in Decision Analytics, Financial & Risk Management, Operational & Process Excellence, Re-engineering and Integrated Transaction Processing to provide our clients with immediate business impact and long term financial value. We customize our solutions to improve the economics of business performance, transform organizations to be leaner and more flexible and provide a competitive edge in the marketplace. EXL leverages its highly qualified and experienced professionals at its offshore, near-shore and onshore locations to address our clients’ present challenges and prepare them to Go Next. Now. to effectively address future challenges. EXL is a U.S. company that has been in operations since 1999. Our headquarters are based in New York City and we operate over 20 state-of-the-art delivery centers in India, the Philippines, US, Czech Republic, Romania, Malaysia and Bulgaria with sales offices in New York, New Jersey and London.

Responsibilities:

Role expectation

The Documentation Specialist is responsible for writing, updating, and editing current and future state documents such as
  • Process maps
  • Desk top procedures
  • Policies and procedures
  • Business requirement documents
Job Description
  • Process mapping and documentation
  • Understand and analyze processes
  • Document processes visually
  • Prepare end-to-end workflow of processes and identify
  • Triggers 
Handoffs 

Dependencies with other departments 

Re-work loops

Capture and embed basic process performance metrics such as  Lead time 

Cycle time 

Rework % 

Inventory
  • Technical writing o Gain subject matter expertise to understand processes at an overall and detailed level
  • Use appropriate interviewing and listening skills to capture the necessary information, and ask appropriate questions
  • Follow process mapping guidelines to create an accurate and up-to date visual process map
  • Process improvement o Identify any process inefficiencies by reviewing process performance metrics and current-state process maps
  • Analyze work-flow and identify any bottle-necks in the process
  • Client management o Develop and manage positive client relationships at all levels
  • Manage difficult conversations and expectations at client site

Qualifications:

Desired Skillset

• Proficient in
    I

    nsurance or Banking domain • Working knowledge of process mapping software such as (but not limited to): o MS Visio Epiplex Savvion

    EXL - 18 months ago - save job - block
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    About this company
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    EXL is a leading provider of offshore business process outsourcing solutions to the Global 1000. EXL strives to build lasting relationships...