Domain Operations Supervisor
MarkMonitor - Boise, ID

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The Domain Operations Supervisor is responsible for the supervision of an internal support team that serves our client base of primarily Fortune 100 companies. The Domain Operations Supervisor has the responsibility of not only completing specific tasks as well as ensuring the team is meeting and exceeding expectations. The Domain Operations Supervisor will work closely with members of the Client Service Organization, Engineering, Accounting, and other internal groups and will report to the Domain Operations Manager. This position requires the ability to lead, coach and mentor. This position requires great attention to detail, the ability to effectively communicate by various means and have the aptitude to work and achieve goals with minimal supervision.

Essential Position Responsibilities:
  • Establish and maintain internal relationships with CSMs and other key roles within the company
  • Establish and maintain external relationships with third party service providers
  • Provide superior customer service support
  • Manage International domain name registrations, transfers and modifications
  • Timely response to large amounts of email inquiries
  • Project management
  • After-hours phone rotation
  • Monday through Friday schedule which may include occasional after hours support
Qualifications, Skills & Experience:
  • 2 – 3 years of supervisory experience
  • Ability to organize, direct and perform high level supervisory duties in a manner conducive to high performance and morale
  • Knowledge of supervisory and management techniques and demonstrated ability to utilize those techniques
  • Considerable interpersonal skills, including the ability to establish and maintain effective working relationships with others
  • Professional demeanor
  • Self-starter who thrives in a fast-paced, team-oriented environment
  • High level of attention to detail
  • Excellent at prioritization and time management skills
  • Ability and desire to rapidly learn new skills and adapt to changing business environment
  • Possess exceptional written/verbal communication and interpersonal skills
  • Must be self-motivated, flexible, and willing to take on new assignments as client and organizational needs change
  • Demonstrated ability to solve complex problems
  • Intermediate knowledge of Microsoft Excel, Word, and ability to learn proprietary software
  • Knowledge of ICANN and the domain industry is a plus
  • Must pass security clearance (criminal & credit)
  • Fluency in one or more foreign languages desirable
  • BA / BS
Apply Now: Qualified candidates are invited to send a resume and letter of introduction indicating wage requirements to We regret that we are unable to respond to individual phone calls. No unsolicited agency resumes.

MarkMonitor is an equal opportunity employer.

Department: Domain Client Services
Location: Boise
Compensation: DOE
No outside recruiters or agencies please

MarkMonitor - 15 months ago - save job - block
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