Donor Services Specialist, University Advancement
Carnegie Mellon University - Pittsburgh, PA

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This position will be responsible for providing individualized services for VIP donors and managing shared responsibility (with, for example, a primary relationship manager, academic leader, or senior administrator) for a variety of tasks related to those individual activities. The position supervised by the Director of Donor Relations, a senior officer who designs program strategy and who may delegate some responsibility for strategy development, depending on the incumbent’s experience and capabilities.
Typical activities include:
  • S erving as first point of contact for donors who have made gifts of scholarships and/or fellowships and are seeking information and/or contact with the beneficiaries of their gift .

  • Assisting in the creation and implementation of activities designed to educate scholarship recipients about philanthropy. Requires collaboration and/or project management skills for partnering with staff in the Student Affairs Office, members of the faculty, and other academic and administrative leaders.

  • Facilitating and monitoring the collection of information from students to send to donors on an annual basis.

  • Developing and maintaining an inventory of items appropriate for institutional gift-giving. Includes assisting in the selection, design, and production of custom-made items, as well as management of the budget for these items and recording of information about their use.

  • Serving, for special occasions as assigned, as concierge for personalized visits by VIP donors or donor-prospects.

  • Serving on event planning teams to contribute information and manage tasks related to creating a memorable experience for the donor audience.

In all assignments existing and to be developed, the role includes: independent research, data collection, and synthesis of results; assisting the Director with design of program strategy, collaborating with primary relationship managers (gift officers, alumni relations officers) to refine plans and manage implementation steps. Some travel (domestic and international) may be required. In addition, this person will support the donor relations mission by (where appropriate): representing the donor relations and stewardship team on ad hoc committees and planning groups, staying current on industry trends and best practices in order to be a resource to colleagues, and other duties as assigned.

  • Education: Bachelor’s degree or equivalent experience

  • Experience:

    • One to three years of donor relations and/or event/complex project management experience, including experience in a non-profit organization required.

    • Three or more years of donor relations experience, including event planning experience, preferably in an academic setting.

  • Skills:

    • Excellent oral and written communications skills.

    • Must: (1) have demonstrated top-notch customer service skills and ability to interact with high-level donors, VIPs and university officials with tact, diplomacy and discretion (2) be detail oriented with strong organizational and project management skills; (3) work creatively and independently, as well as part of a team, including as team leader; (4) prioritize work and handle multiple tasks simultaneously to meet strict deadlines; (5) apply problem solving skills and recommend solutions; (6) maintain clear, accurate and detailed reports and records; (7) understand and follow directions; (8) knowledge of MS Word, database and spreadsheet processing.

    • In addition, should: be self-motivated; have strong relationship building skills; have experience working with Advance database, Microsoft Excel and Word software; excellent writing and editing abilities; be able to interpret needs of client from conversation and be able to solve problems creatively; think analytically, particularly while working on budgets.

  • Physical Mobility: Must be able to negotiate stairs and travel to various locations, on and off campus. Should be able to lift 10-15 lbs.

  • Environmental Conditions: Open office setting in area shared by at least one other staff member. Exposure to computer monitor for long periods of time. Must be able to work in a variety of indoor and outdoor settings as required.

  • Mental: Must have ability to work under pressure and meet inflexible deadlines. Must be able to remain calm and composed when dealing with difficult situations or individuals. Position requires excellent analytical, reasoning and problem solving skills. Person in this position must be able to perform repetitive tasks as well as handle multiple tasks simultaneously, and pay close attention to detail. Work requires knowledge of university resources, as well as policies, procedures and organization of the department and the division.

  • Other: Weekend and evening hours will be required for events and possibly other project work. Some travel (domestic and international) may be required. Should project a positive, neat and professional appearance.

Job Function : Advancement/Development
Primary Location : United States-Pennsylvania-Pittsburgh
FT/PT Status : Regular Full Time

Minimum Education Level : Bachelor's Degree or equivalent

Salary : Negotiable

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We are a global research university with more than 12,000 students, 92,000 alumni and 5,000 faculty and staff. Carnegie Mellon has been a...