Donor Services Supervisor
Community Blood Centers of Florida, Inc. - Hialeah, FL

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Supervises the phlebotomy of blood donors in a defined collection area.


The list of essential functions, as outlined herein, is intended to be representative of the duties and responsibilities performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
  • Ensures that SOPs are followed, good customer service is provided and excellent technical skills are being performed.
  • Works with staff to optimize the specific area’s blood drives to maximize the potential of the donation experience.
  • Works with staff to increase standards of recruiting and retaining donors and achieving the department’s collection goals.
  • Provides input in the evaluation of mobile operations employees and ensures that staff’s skills are maintained.
  • Assists the Donor Services Manager with planning operational issues and development of the blood center’s objectives of collecting blood and/or apheresis blood components from volunteer donors.

Minimum Requirements


To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.


Associate’s degree from a two-year college or technical school; one year experience in a related field; or equivalent combination of education, training and/or experience.


Phlebotomy and/or ALYX certification.

  • Ability to read, analyze, and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, governmental regulations
  • Ability to write reports, correspondence, and procedure manuals according to CGMP (Current Good Manufacturing Practices) standards
  • Ability to speak effectively and present information and respond to questions from groups of managers, clients, customers, and the general public
  • Ability to organize work for timely completion
  • Ability to delegate and supervise effectively
  • Ability to speak, write, read, and understand English
  • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Ability to work with minimal supervision
  • Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work
  • Ability to maintain a good driving record
  • Ability to commute with personal transportation


The physical demands described here are representative of those that must be must by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Tasks involve the ability to exert light physical effort usually involving some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 20 pounds). May involve some climbing, balancing, stooping, kneeling, crouching, crawling, walking or standing. Some tasks require manual dexterity, visual acuity, hearing acuity, extended periods of time at a keyboard or work station, and extended periods of standing.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Tasks are regularly performed inside and/or with potential for exposure to adverse conditions, such as dirt, dust, pollen, odors, fumes and/or poor ventilation, wetness, humidity, rain, temperature and noise extremes, machinery and/or moving vehicles, vibrations, electric currents, animals/wildlife, toxic/poisonous agents, gases or chemicals, oils and other cutting fluids, violence and/or disease , or pathogenic substances .


This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

OneBlood, Inc. is an Equal Opportunity Employer. In compliance with United States Equal Employment Opportunity guidelines and the Americans with Disabilities Act, OneBlood, Inc. provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.