The Driver Business Leader (DBL) is Schneider National’s key operations link between the organization, driver and customer. The broad base of industry knowledge and experience gained while in this position prepares the new manager for any number of career paths within the Schneider National organization. The primary responsibility of this position is to lead a group of driver and administrative associates. The DBL serves as the key leadership component of the High Performance Work Team which manages all aspects of the driver experience.
The DBL is accountable to coach/mentor these associates to achieve specific customer service and key factor goals. These goals include maintaining an excellent safety record and retaining safe drivers who provide excellent customer service, meeting all customer service pick-up and delivery requirements and achieving equipment performance standards. The DBL is expected to use an open, interactive leadership style to reconcile customer and driver needs, while leading drivers and associates to meet these company performance goals. Makes safety-conscious decisions.
Ensures compliance with all policies and procedures. Makes sound decisions which balance all sides of the “Value Triangle” (customer, driver, business) which result in a high degree of efficiency and effectiveness. Provides ongoing direction and leadership to driver and internal associates to ensure superior customer service and key factor achievement through the use of the Performance Management Model. Establishes solid business relationships and maintains open, accurate and timely two-way communications with drivers and internal associates.
Facilitates driver and internal non-exempt associate individual development, education, and training through daily coaching and regular business partnerships and performance appraisals. Collaborates with others in the organization to identify and implement both local and global creative solutions to improve retention. Coordinates the seamless transfer of drivers to other LOB’s or OC’s as part of a retention solution or driver career development. Identifies and resolves performance issues.
Manages driver payroll. Ensures drivers have quality time at home. Facilitates driver town hall meetings, business updates, etc. Champions Enterprise/OC specific driver recognition programs Encourages professional driver appearance and behavior.
Provides input to, participates in, or leads teams of associates focusing on a variety of projects. Provides mutual support during absence of other team members during peak times. Detailed Description x Job Requirements Demonstrated excellence as an empowering leader in a dynamic, fast-paced, hands-on environment. Ability to evaluate alternatives in order to make best overall value decisions based on considering cost, customer expectations, driver needs and other factors.
Commitment to and successful experience with coaching and developing others. Solid judgment, problem-solving and decision-making skills and a proven record of taking the initiative and responsibility in using those skills effectively, both individually and as a member of a team. Ability to function in a high-stress environment. Demonstrated ability to communicate and listen effectively with people of diverse opinions and backgrounds.
Four year college degree. Prior Operations experience helpful.
Schneider National - 10 months ago
Schneider National Inc. is a premier provider of truckload, logistics and intermodal services. Serving more than two-thirds of the FORTUNE...