The Receptionist, Stylist, Nail Technician, Massage Therapist or Esthetician (Primary position) who are responsible for providing four star service to all clients in the Spa & Salon in a courteous manner is called upon to fill the position of the Spa & Salon Shift Manager (Secondary position) when needed. The Spa/ Salon Shift Manager oversees and assists with daily responsibilities of the Spa and Salon Department’s front line personnel for the hotel including Spa, Pool, Fitness Room, and Salon. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.
To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Must be 18 years of age or older upon employment.
High school diploma or equivalent required.
Three (3) to five (5) years of administrative/clerical work experience preferred.
Must have at least one (1) year of Customer Service Supervisory / Leadership role.
Must have Spa and/or Salon work experience.
Must currently maintain position of a Receptionist, Massage Therapist, Esthetician, Nail Technician or Stylist.
Must be certified Massage Therapist, Esthetician and/or Beautician in New York State.
Experience with money handling and operating cash register.
Must have knowledge of Spa Services, Treatments, and Products.
Must have computer skills necessary and be able to operate SpaSoft system and spreadsheets.
Must present a professional appearance and demeanor in dealing with the public.
Language Skills and Reasoning Ability:
Must possess excellent communication skills to deal effectively with customers and employees.
Ability to write routine correspondence and to speak effectively to the public, employees and customers.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Possess proven leadership ability to provide general guidelines to subordinate personnel and direction toward short-term developmental goals.
Must perform duties while utilizing discretion and respecting the privacy of guests.
Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.
Must be able to work with spa products and equipment.
While performing the duties of this job, the employee may be exposed to fumes or airborne particles.
May work with cleaning chemicals, and must be able to properly dilute, use and insure their safety, as well as others who encounter the chemicals.
Lifting and moving up to fifty (50) pounds
Must be able to stand, walk, and move through all areas of the hotel for long periods of time (95%).
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, resort environment and effectively deal with customers, management, employees, and members of the business community in all situations.