Tectura is seeking high-performing candidates to join our team in the role of CRM Practice Manager. This is an ideal opportunity for an experienced professional to lead a high performing team deploying mission critical technology business solutions. As a Tectura North American Manager for the CRM team, you will be responsible for driving solution and services revenues, project engagement management and total client satisfaction. In this highly visible role, you will be working with the best and brightest in the industry to ensure highly successful project engagements and support of continued team growth. Take this opportunity to join a top notch consulting team and make your mark as a leader in the technology professional services industry!
As the CRM Manager, working remotely from any major city in the U.S., your primary responsibility will be to ensure achievement of strategic revenue objectives for our Microsoft CRM services. You will serve as engagement manager for our clients, from pre-sales through completion of the project. You will also ensure excellent customer service, keeping high retention rates and expanding current engagements. Essential to this role will be working with executives to identify, develop, and implement effective product strategies and productive product marketing plans as well as maintain effective communications with executives and managers across the company. Previous leadership roles will provide you the experience necessary to generate revenue through the direction and guidance of team members. Proven experience in overseeing the fiscal responsibilities and managing a professional services business unit or department will be essential in this key role. Additional proficiencies in resource allocation, including budget and personnel, will ensure the positive direction of the team. Your expertise directing business development will ensure that tactical plans reflect strategic objectives and produce positive results. Your working knowledge of CRM solutions, preferably Microsoft CRM, will enable you to develop Statements of Work and negotiate contracts. This is your chance to show off your leadership and business development skills and make a true impact with a growing team.
Tectura - 19 months ago