Clinical Care Managers (CCMs) provide telephonic assessments, referrals, program education, and benefit-related counseling. They provide education about EAP related services and link callers to the resources that meet the presenting and underlying concerns. CCMs are knowledgeable about EAP program features and are able to encourage utilization of a wide range of clinical and non-clinical resources. CCMs collect clinical data from the caller that is sufficient to make appropriate referrals, level ...
From Value Options - 4 months ago
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